Customer & Sales Support Coordinator

EA First; Huntingdonshire; On-site; GBP 30,000 - 35,000; Full time

Job summary

EA First in St Ives, Cambridgeshire, is seeking a Customer & Sales Support Coordinator to handle quotations, process customer orders, support service and customer cases, and coordinate shipping and export documentation. You will maintain customer pricing information, respond to enquiries and manage multiple priorities with organisation and a proactive approach.

Training will be provided; prior manufacturing/export experience is helpful but not required, and there are opportunities for career

Qualifications

• Experience in manufacturing, international export and customs requirements preferred but not essential.
• Comfortable using an ERP system and handling multiple priorities.
• Strong administrative and customer service skills are required.

Responsibilities

• Prepare quotations for customers.
• Process customer orders and support service and customer cases.
• Coordinate shipping and export documentation.
• Maintain customer pricing information.
• Respond to customer enquiries.

Skills

Administration

Customer service

Sales support

Shipping coordination

Export documentation

ERP systems

Quotations

Order processing

Multi-tasking

Organised

Tools

ERP system

Job description

Are you organised, proactive and have excellent attention to detail?

Are you looking for a varied and busy role where no two days are the same?

We're pleased to be recruiting for a Customer & Sales Support Coordinator to provide sales, aftersales, shipping and customer support.

• You'll prepare quotations, process customer orders, support service and customer cases, coordinate shipping and export documentation, maintain customer pricing information, and respond to customer enquiries.
• You'll be confident in administration, customer service, sales support and be able to manage multiple priorities.
• Ideally, you'll have experience in manufacturing, international export and customs requirements and be used to using an ERP system, however this isn't essential.
• We're looking for someone who is organised, adaptable and willing to learn, who enjoys working with people and is comfortable embracing new ways of working as the business develops.
• Full training will be provided, so the right attitude, willingness to learn and potential are more important to the company rather than having experience in every aspect of the role.
• This company really support career growth and encourage their people to develop their skills and take on new responsibilities. As your knowledge and confidence grow, there are opportunities to broaden your role and progress within the business.

Location:

St Ives, Cambridgeshire

Hours:

8.30-5pm Monday-Thursday and 8.30am - 4pm Friday

Salary:

£30-35,000 per annum + benefits