Quality Control Customer Support Specialist

Team Jobs - Executive; Chorley; On-site; GBP 22,500 - 27,500; Part time

Benefits offered by this job

Free Parking

Holidays 21 days pro rata + Bank & PH

Private Medical Insurance

Life Assurance

Contributory Pension Scheme

Perk Box

Job summary

Team Jobs - Executive is recruiting a Customer Support Specialist for our Chorley site. This part-time role (20–25 hours weekly) offers flexible daytime hours between 8:00 and 16:00 and includes full training on products, processes and systems.

You will join a proactive Quality Control–customer care team, handling returns, order queries and communications with customers across multiple channels while maintaining high standards of service.

Qualifications

• Previous customer service experience or warehousing operations is required.
• Self-motivated, proactive, organised and adaptable to change.
• Articulate with a good eye for detail and able to work under pressure while maintaining high customer care standards.

Responsibilities

• Oversee daily inbound customer return parcels and distribution into the Returns Centre.
• Collaborate with the Customer Care Team and Quality Control/Warehouse teams on returns and care issues.
• Process consumer orders, spare part requests, and free-of-charge replacements with accuracy.
• Record product returns with detailed case notes in Salesforce.
• Serve as a point of contact for customers via phone, email, and social.
• Investigate and resolve order queries with the wider team.
• Manage outgoing parcels and ensure timely delivery.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Salesforce

Tools

Salesforce

Job description

An exciting opportunity for a Customer Support Specialist to join the Quality Control team of a leading Consumer Goods Company located in Chorley.

PART TIME -20- 25 hours a week (to suit over 4 or 5 days within Monday to Friday 08:00 - 16:00).

If you have a bright personality with a genuine interest in helping people and would enjoy ensuring customers receive the best level of Customer Service and support, then please read on!

Collaborating with colleagues across teams, you will manage critical processes, resolve queries efficiently, and maintain meticulous records to uphold the highest standards of care.

Previous customer service and experience or warehousing operations is required for this role. You will be self-motivated, proactive, organised and adaptable to change. Working within consumer services, you will need to be articulate with a good eye for detail and able to work under pressure while maintaining the highest customer care standards.

You will be joining an amazing team, brand, company and culture match.

• PART TIME 20-25 hours a week £25,000 pro rata
• Monday - Friday hours to suit you within 8am-4pm
• Full training will be given on products, processes and systems

Role Responsibilities and Specific Duties:

• Parcel Distribution Management: Oversee the daily inbound Customer return parcels, manage the daily inbound parcel distribution into the Returns Centre
• Collaboration with Teams: Liaise with the Customer Care Team to address all customer returns and care issues effectively. Including onward actions with Quality Control / Warehouse teams
• Order Management: Process consumer orders, spare part requests, and free-of-charge goods replacements with accuracy and efficiency.
• Accurate Record-Keeping: Record product returns and maintain detailed case notes and associated paperwork in Salesforce.
• Customer Communication: Serve as a point of contact for customers (via phone, email, social) handling correspondence.
• Query Resolution: work closely with the wider Customer Care Team to investigate and resolve customer order queries to a satisfactory conclusion.
• Discrepancy Investigations: Identify and resolve consumer order discrepancies, ensuring thorough follow-through in collaboration with relevant teams.
• Dispatch Management: Manage outgoing parcels, maintaining accurate tracking and ensuring timely delivery.

Benefits Package:

• Free Parking
• Holidays 21 days rising to 26 + Bank and Public Holidays - this is pro rata from fulltime.
• Private Medical Insurance
• Life Assurance
• Contributory Pension Scheme
• Perk Box