Customer Account Coordinator

Trapeze Recruitment Services Ltd; Whitstable; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension match (up to 6%)

Life Assurance

Long-term ill health cover

Subsidised restaurant

Family friendly policies

Job summary

Trapeze Recruitment Services Ltd supports a market-leading manufacturing business recruiting a customer service professional. You will handle customer enquiries, quotations, orders and shipments, ensuring polite, efficient service across internal and external customers.

Hours are Mon-Thu 08:00–16:30 and Fri 08:00–13:30. Hybrid work is available on Mon and Fri with a rota to cover site needs, ensuring continuous customer support.

Qualifications

• GCSE English and Maths (minimum C) or equivalent.
• Experience handling customer enquiries, quotations, orders and shipments.
• Experience interfacing with internal and external teams to deliver service.

Responsibilities

• Process customer orders and quotations efficiently.
• Build and maintain strong customer relationships to deliver excellent service.
• Prepare quotations using guidelines and system requirements.
• Ensure export compliance for quotations and orders.

Skills

Customer service

Communication

Relationship building

Microsoft Office

Education

GCSE English & Maths

Tools

CRM software

Quotation software

Job description

A market-leading manufacturing business is looking for a customer service professional to join their team. You will ensure all external and internal customer requests are looked after in a polite, efficient, and professional manner, maintaining platinum customer service at all times.

Your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30. Hybrid working is available on a Monday and Friday with a “Work from Office/Work from Home” rota that operates within the department to ensure that there is always someone available at the site.

Key duties & responsibilities

• Processing of customer orders and quotations
• Establish and build strong customer relationships, to deliver excellent levels of customer service.
• Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
• Ensure export compliance when processing quotations and orders.
• Proactively quote follow up and negotiate where required.
• To understand pricing, value and margin to win orders from quotations.
• Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
• Proactive communication with the customer throughout the quotation and order life cycle
• Proactively review, investigate and **escalate** customer complaints where applicable.
• Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and make relevant business decisions for Route to Market
• Identify new sales opportunities and act on them accordingly or pass them on to the relevant contact.
• Contact potential customers and present products and services to maximise sales.
• Cross selling and up selling.

Candidate requirements

• GCSE or equivalent in English and Maths, Grade C or above
• Customer Service - customer enquiries, quotations, managing the order process and shipments, etc
• Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers
• Experience building up new and existing relationships with both internal and external customers
• PC literacy, including Microsoft Office (Word, Excel, Outlook)

Benefits

• 25 days annual leave (plus 8 bank holidays)
• Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute)
• Life Assurance
• Long term ill health coverOccupational Health
• Subsidised restaurant
• Family friendly policies

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained