Customer Care Pro: Inbound Call Specialist

Nobia; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Subsidised canteen

Volunteer day

Discounts up to 80%

Access to Retail Trust

Holiday purchase scheme

Wellbeing support

Cycle to work

Benefits app

Collaborative culture

Job summary

Magnet in Darlington is seeking an Inbound Call Advisor to be the first point of contact for customers across chat, email and phone. You will resolve queries, provide solutions and maintain accurate records to ensure a professional service.

The role requires strong communication, a calm, proactive approach and the ability to work both independently and as part of a team. Salary is circa £26,538.48 with 40 hours per week in a full-time capacity.

Qualifications

• Experience in customer service or support.
• Excellent verbal and written communication skills.
• Strong problem-solving and organisational skills.

Responsibilities

• Support internal and external customers via online chat, email and telephone.
• Respond to customer enquiries promptly and in line with agreed service levels.
• Provide accurate advice and solutions on products and services.
• Maintain accurate customer records and update systems accordingly.
• Escalate potential service issues and communicate updates effectively.
• Identify opportunities to improve processes and the customer experience.
• Achieve service standards and performance targets.
• Deliver a professional, proactive and customer-focused service at all times.

Skills

Customer service

Communication

Telephone skills

IT literacy

SAP experience

Tools

SAP

Job description

Magnet in Darlington is seeking an Inbound Call Advisor to be the first point of contact for customers across chat, email and phone. You will resolve queries, provide solutions and maintain accurate records to ensure a professional service.

The role requires strong communication, a calm, proactive approach and the ability to work both independently and as part of a team. Salary is circa £26,538.48 with 40 hours per week in a full-time capacity.