Customer Care & Order Support Specialist

Crane Co.; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Crane Co. is seeking a Customer Care Representative in Leicester to provide exceptional support through various communication channels. The role involves managing key accounts, resolving invoice issues, and coordinating shipments to meet customer requirements. Candidates should excel in spoken and written English and have prior customer service experience. The position requires strong MS Office skills, and familiarity with SAP systems is an advantage. This is a full-time, on-site role.

Qualifications

• Excellent in spoken and written English.
• Previous experience in customer service.
• Good knowledge of MS Office applications (User Level).

Responsibilities

• Provide phone, email, and web support to sales and customers.
• Manage allocated key accounts and resolve outstanding invoicing issues.
• Coordinate shipments to meet customer requirements.

Skills

Excellent in spoken and written English

Previous experience in customer service

Good knowledge of MS Office applications (User Level)

Tools

SAP systems

Job description

Crane Co. is seeking a Customer Care Representative in Leicester to provide exceptional support through various communication channels. The role involves managing key accounts, resolving invoice issues, and coordinating shipments to meet customer requirements. Candidates should excel in spoken and written English and have prior customer service experience. The position requires strong MS Office skills, and familiarity with SAP systems is an advantage. This is a full-time, on-site role.