Customer Care Representative - English Speaker

621 Druck Limited; Leicester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Crane is seeking a dedicated customer service professional to provide phone, email and web support to a wide range of customers including sales teams, distributors and OEMs. The role involves resolving invoicing issues, coordinating shipments with Supply Chain and Engineering, and ensuring data accuracy for orders and returns.

You will back up other regions and participate in process improvements, with a focus on ensuring timely, compliant service in line with company policies.

Qualifications

• Excellent command of spoken and written English.
• Prior experience in customer service.
• Good knowledge of MS Office applications (user level).

Responsibilities

• Provide phone, email and web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs.
• Coordinate with Sales, Inside Sales and Technical Support to resolve issues and implement improvements.
• Interface with Supply Chain & Engineering to coordinate shipments.
• Enter relevant data and documents accurately and timely.
• Participate in process improvement projects as needed.

Skills

Excellent English communication

Customer service experience

MS Office (user level)

Tools

SAP experience

Job description

Essential Responsibilities

• Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.
• Manage allocated key accounts and regions, and back up other regions.
• Phone, Email and Web support to resolve outstanding invoicing issues.
• Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
• Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
• Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.
• Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
• Enter and maintain Customer Master Data plus execution of relevant security checks.
• Participate in process improvement projects on an ad-hoc basis.
• Using customers’ portals for order management purposes.
• Participate in regular customer calls.
• Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.

Qualifications/Requirements

• Excellent in spoken and written English.
• Previous experience in customer service.
• Good knowledge of MS Office applications (User Level).

Desirable

• Proven SAP systems experience an advantage

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.