Customer Care Specialist - English, Order & Support

GE Druck Holdings Ltd.; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

GE Druck Holdings Ltd. in Leicester, UK, is seeking a Customer Care Representative (English speaker) for onsite, full-time employment.

You will support Sales, Service, Distributors, Dealers, Direct Customers, and OEMs via phone, email, and web channels to exchange information on orders, shipments, and returns. You will coordinate with Supply Chain, Engineering and other teams to meet customer requirements, handle invoicing issues, and maintain accurate customer data and security checks.

Qualifications

• Excellent in spoken and written English.
• Previous experience in customer service.
• Good knowledge of MS Office applications (User Level).

Responsibilities

• Provide phone, email, and web support for orders, shipments, returns, and invoicing.
• Manage allocated key accounts and regional coverage, with backups elsewhere.
• Resolve invoicing issues via phone, email, and web channels.
• Collaborate with Sales, Inside Sales and Tech Support to resolve issues and improve processes.
• Coordinate with Supply Chain and Engineering to meet delivery requirements.
• Coordinate material returns for repair or restock across departments.
• Enter customer data, agreements, return authorizations, orders and invoices accurately.
• Maintain Customer Master Data and perform required security checks.
• Participate in ad-hoc process improvement projects.
• Use customer portals for order management and participate in customer calls.
• Ensure transactions comply with BH policies and export controls.

Skills

Customer service

MS Office

English

Tools

SAP

Job description

GE Druck Holdings Ltd. in Leicester, UK, is seeking a Customer Care Representative (English speaker) for onsite, full-time employment.

You will support Sales, Service, Distributors, Dealers, Direct Customers, and OEMs via phone, email, and web channels to exchange information on orders, shipments, and returns. You will coordinate with Supply Chain, Engineering and other teams to meet customer requirements, handle invoicing issues, and maintain accurate customer data and security checks.