Customer Care Representative - English Speaker

GE Druck Holdings Ltd.; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

GE Druck Holdings Ltd. in Leicester, UK, is seeking a Customer Care Representative (English speaker) for onsite, full-time employment.

You will support Sales, Service, Distributors, Dealers, Direct Customers, and OEMs via phone, email, and web channels to exchange information on orders, shipments, and returns. You will coordinate with Supply Chain, Engineering and other teams to meet customer requirements, handle invoicing issues, and maintain accurate customer data and security checks.

Qualifications

• Excellent in spoken and written English.
• Previous experience in customer service.
• Good knowledge of MS Office applications (User Level).

Responsibilities

• Provide phone, email, and web support for orders, shipments, returns, and invoicing.
• Manage allocated key accounts and regional coverage, with backups elsewhere.
• Resolve invoicing issues via phone, email, and web channels.
• Collaborate with Sales, Inside Sales and Tech Support to resolve issues and improve processes.
• Coordinate with Supply Chain and Engineering to meet delivery requirements.
• Coordinate material returns for repair or restock across departments.
• Enter customer data, agreements, return authorizations, orders and invoices accurately.
• Maintain Customer Master Data and perform required security checks.
• Participate in ad-hoc process improvement projects.
• Use customer portals for order management and participate in customer calls.
• Ensure transactions comply with BH policies and export controls.

Skills

Customer service

MS Office

English

Tools

SAP

Job description

## Customer Care Representative - English SpeakerApplyremote type: Onsitelocations: Leicester, UKtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR101640Associate Customer Service Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.**Essential Responsibilities**• Phone, Email and Web support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.• Manage allocated key accounts and regions, and back up other regions.• Phone, Email and Web support to resolve outstanding invoicing issues.• Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.• Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.• Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and/or restock.• Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely manner with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.• Enter and maintain Customer Master Data plus execution of relevant security checks.• Participate in process improvement projects on an ad-hoc basis.• Using customers’ portals for order management purposes.• Participate in regular customer calls.• Ensure all transactions are compliant as per BH policies and Druck Export Control regulations.**Qualifications/Requirements**• Excellent in spoken and written English.• Previous experience in customer service.• Good knowledge of MS Office applications (User Level).**Desirable**• Proven SAP systems experience an advantage