Account Manager - Customer Service & Delivery

Brellis Recruitment Ltd; Royal Leamington Spa; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

37.5 hour week

Pension scheme

Job summary

Our Leamington Spa client is seeking a Customer Service Executive to manage a portfolio of customer accounts, process orders on the ERP system, and ensure timely deliveries while resolving issues quickly.

You will communicate daily with customers via phone and email, build strong relationships, and collaborate with warehousing and logistics to keep customers informed and satisfied. This role offers a stable, supportive team environment with a clear path for career growth.

Qualifications

• Experience in a customer facing office role.
• Ability to manage orders and deliveries with attention to detail.
• Strong communication via phone and email.

Responsibilities

• Managing your own portfolio of customer accounts and being their main point of contact.
• Entering and processing customer orders on the ERP system with a high level of accuracy.
• Tracking orders through to delivery and keeping customers informed at every stage.
• Resolving delivery problems, returns and replacements with warehouse and logistics teams.
• Responding to customer service inquiries by phone, email and online.
• Investigating customer complaints and escalating complex cases as needed.
• Keeping customer records and account information up to date.
• Helping the team find better and quicker ways of working.

Skills

Customer service

ERP system

Order processing

Attention to detail

Computers

Tools

ERP system

Microsoft Office

Job description

Our Leamington Spa client is seeking a Customer Service Executive to manage a portfolio of customer accounts, process orders on the ERP system, and ensure timely deliveries while resolving issues quickly.

You will communicate daily with customers via phone and email, build strong relationships, and collaborate with warehousing and logistics to keep customers informed and satisfied. This role offers a stable, supportive team environment with a clear path for career growth.