Customer Care Officer

TN United Kingdom; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Development Customer Care Officer to enhance customer satisfaction and manage newly built homes. This role offers a fantastic opportunity for professional growth, where you will be responsible for keeping customers informed, addressing complaints, and coordinating property defects. If you are passionate about customer service and want to make a difference in the property sector, this position is perfect for you. Join a dedicated team and contribute to creating a positive living experience for our customers.

Qualifications

• Passion for customer service and property management.
• Ability to resolve complaints and coordinate with developers.

Responsibilities

• Keep customers informed about outstanding works in their homes.
• Ensure consistent and efficient customer service.
• Address and resolve customer complaints promptly.

Skills

Customer Service

Stakeholder Management

Problem Solving

Job description

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Job Title: Development Customer Care Officer

We are excited to recruit a new Development Customer Care Officer to join our dedicated team! In this role, you will be responsible for managing our newly built homes for one to two years post-construction. We will provide comprehensive training and opportunities for your professional growth.

This position is based at our Eastleigh office. Travel to our other locations in Yeovil and Bracknell may be required, so a valid driving license and access to your own vehicle are necessary.

Key Responsibilities:

1. Keep customers informed about any outstanding works in their homes.
2. Ensure customers receive a consistent, efficient, and personalized service.
3. Address and resolve customer complaints promptly.
4. Coordinate property defects with the appropriate developer for action.

At Abri, we prioritize customer satisfaction. This role offers an excellent opportunity to enhance your stakeholder management skills, troubleshoot issues, and implement effective solutions.

If you are passionate about customer service and property, we would love to hear from you!