Customer Support Officer Copy Copy

Metagenics, Inc.; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a communicative and detail-oriented customer service representative to join their dynamic team. This role involves managing a portfolio of clients, processing orders, and ensuring timely invoicing and shipment of products. The ideal candidate will have a bachelor's degree and fluency in Dutch and English, with additional language skills being a plus. You'll thrive in a warm, creative environment that encourages personal growth and initiative, contributing to the brand's success while enjoying a collaborative workplace culture. If you're ready to make an impact and grow within a supportive organization, this opportunity is for you.

Benefits

Fringe benefits

Additional unpaid leave days

Creative work environment

Sustainable office building

Possibility to work from home after onboarding

Qualifications

• Fluent communication in Dutch and English, with a bonus for French or German.
• Bachelor's degree required; experience in customer service is a plus.

Responsibilities

• Manage client inquiries and orders efficiently through the B2B portal.
• Coordinate shipment of orders and ensure accurate invoicing.

Skills

Fluent in Dutch

Fluent in English

Proficient in French

Proficient in German

Meticulous work

Strong drive and commitment

Taking initiative

Education

Bachelor's degree

Tools

Microsoft Office

Business Central

Job description

Do you enjoy assisting customers with their inquiries and orders? Are you drawn to our colorful products for babies and children? Then you might soon join our Trixie CROWD!

For our Customer Service team, we are seeking a language-proficient, communicative colleague to manage a portfolio of clients (retailers in the UK). You'll be ready to address all their questions and comments, playing a crucial role in maintaining their satisfaction. With you as their primary point of contact, they can always rely on smooth and friendly service.

Order processing: You receive orders from our customers, mainly through our B2B portal. Thanks to your precise and efficient handling of these orders in our system, our customers receive their purchases quickly.

Invoicing: With you at the helm, our key clients can rely on accurate and timely invoicing. You ensure that all transactions are processed and documented correctly, maintaining a clear overview for both them and us.

ERP management: You help keep our ERP system, Business Central, up to date by using datasheets and uploads. This contributes to efficient and well-organized operational processes.

Delivery & logistics: You coordinate the shipment of orders to ensure that our products arrive on time and in perfect condition.

Internal optimizations: Beyond daily operations, you actively collaborate with your colleagues on internal improvements.

Upselling: You also help identify upselling opportunities, contributing to increased revenue.

Your profile

You have completed at least a bachelor's degree. Previous work experience in a similar role is a plus, but motivated recent graduates with relevant internship experience are also considered.

You communicate fluently in Dutch and English, both via phone and email. Proficiency in French or German is a nice bonus!

In addition to meticulous work, a strong drive and commitment are essential to provide our customers with excellent service.

Taking initiative is also your forte. For example, if you notice areas that are not performing well, you enjoy addressing them.

You are proficient in Microsoft Office (especially Excel), but you can quickly navigate other computer programs as well.

We offer you

An infinite playground of opportunities!

Infinite growth: develop your talents through trial and error within a growing organisation.

Infinite impact: a lot of freedom in your job and room for initiative, to fully contribute to building the Trixie brand.

Infinite incentives: in addition to a gross salary, you will receive fringe benefits and the opportunity to take additional unpaid leave days.

A warm, creative environment where you can truly be yourself, with energetic colleagues who enjoy having lunch and a laugh together.

A spot in Treehouse—our brand-new, sustainable office building (with the possibility of working from home after the onboarding period).