Customer Support Officer/Receptionist

Skyborne; Bournemouth; On-site; GBP 27,000; Full time

Job summary

Ein führendes Unternehmen in der Luftfahrtbranche bietet eine spannende Vollzeitstelle, die eine Vielzahl von Aufgaben umfasst, von administrativen Tätigkeiten bis hin zur Kundenbetreuung. In einem dynamischen Team haben Sie die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden Umfeld weiterzuentwickeln. Diese Position erfordert ausgezeichnete Kommunikationsfähigkeiten und die Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem innovativen Unternehmen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Großzügiges Rentensystem

33 Tage bezahlter Jahresurlaub

Zugang zu modernen Schulungseinrichtungen

Unterstützendes Teamumfeld

Private Gesundheitsversorgung

Qualifications

• Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten.
• Erfahrung in kundenorientierten Rollen und Fähigkeit zur effizienten Arbeit.

Responsibilities

• Leiten neuer Kunden durch den Onboarding-Prozess und Verwaltung von Anfragen.
• Beantworten von täglichen Korrespondenzen und Unterstützung bei der Organisation von Veranstaltungen.

Skills

Kommunikationsfähigkeiten

Kundenservice-Erfahrung

Microsoft Office

Flexibilität

Job description

Company Description

We are Skyborne, a leading Aviation Training Company dedicated to providing exceptional training for aspiring aviation professionals. Our state-of-the-art facilities and committed team support our mission to be the best in the industry. We pride ourselves on nurturing talent and facilitating our trainees' journey to the flight deck.

Our graduates are employed by top airlines, with more opportunities on the horizon. We are expanding our operations and increasing our output, maintaining high standards of professionalism. We believe work should be both satisfying and enjoyable, and we consider ourselves a people-centric organization. We are a motivated team committed to giving our trainees the best start in their aviation careers. We employ a carefully selected team of professionals and are currently offering an exciting training opportunity.

Job Description

The role involves a variety of tasks requiring attention to detail, ranging from administrative and reception duties to overseeing the presentation and maintenance of our site, ensuring the highest level of service to customers and colleagues.

Reporting to the Customer Support Manager, we are seeking a well-organized, positive, and conscientious individual with a proactive 'Can Do' attitude.

Ideal candidates will have customer-facing experience and thrive in a multi-tasking environment. Exceptional people skills are essential, as you will be a key front-facing representative of our brand.

Responsibilities

1. Guide new customers through the onboarding process, including setting up accounts and monitoring trainee accounts to ensure all certificates are in order.
2. Communicate with customers at each onboarding stage, send relevant emails, and handle inquiries.
3. Maintain optimal stock levels for flight bag equipment.
4. Monitor and manage uniform orders and deliveries, liaising with suppliers as needed.
5. Respond to daily correspondence via email.
6. Report maintenance issues at Skyborne Accommodation and Flight Centre, monitor progress, and communicate resolutions.
7. Assist with check-ins and check-outs of trainees.
8. Participate in organizing events such as inductions, open days, graduations, airline visits, forums, and university visits.
9. Provide administrative support across various teams.
10. Develop and maintain relationships internally and externally to meet and exceed customer expectations.

Qualifications

• Excellent communication and interpersonal skills, both written and verbal.
• Experience in a customer service or customer-facing role.
• Ability to focus and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to adapt to change.
• Availability to work weekends when required.
• Valid UK driving license due to travel requirements.

If you meet these criteria and can demonstrate experience relevant to the responsibilities outlined, we encourage you to apply and discuss this opportunity further.

Additional Information

Full-time position, 40 hours/week, Monday to Friday, 08:00-16:30. Occasional weekend work required.

Salary: £27,000 per annum (dependent on experience).

Our benefits include:

• Generous pension scheme
• 33 days paid annual leave (including UK Public Holidays)
• Access to advanced training facilities
• Supportive and dynamic team environment
• Private healthcare

This is an excellent opportunity to elevate your career. We look forward to meeting you!