Customer Support Officer/Receptionist

TN United Kingdom; Bournemouth; On-site; GBP 27,000; Full time

Job summary

A leading company in Bournemouth is seeking a Customer Support Officer/Receptionist to provide exceptional service and support. The role involves onboarding customers, managing inquiries, and ensuring smooth operations. Ideal candidates will possess strong communication skills and experience in customer-facing roles. This is a full-time position with a supportive team environment and opportunities for career advancement.

Benefits

Generous pension scheme

33 days paid annual leave

Access to advanced training facilities

Supportive team environment

Private healthcare

Qualifications

• Significant experience in customer service or a customer-facing role.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Leading new customer onboarding and managing stock levels for flight bags.
• Responding to daily correspondence via email and reporting maintenance issues.
• Participating in event organization and providing administrative support.

Skills

Communication

Interpersonal Skills

Microsoft Office

Job description

Customer Support Officer/Receptionist, Bournemouth

Client: UK Skyborne Inhouse Careers

Location: Bournemouth, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 6112447bd63d

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description

The role involves a range of tasks requiring attention to detail, from administrative and reception duties to maintaining the presentation of the site and delivering high-quality service to customers and colleagues.

Reporting to the Customer Support Manager, we seek a well-organized, positive, and conscientious individual with a 'Can Do' attitude.

Experience in customer-facing roles is preferred. The role requires multi-tasking and excellent people skills, as you will be a key front-facing representative of our brand.

Responsibilities include:

• Leading new customer onboarding, including account setup and monitoring trainee accounts to ensure all certificates are in place.
• Communicating onboarding processes and handling related inquiries.
• Managing stock levels for flight bags and monitoring uniform orders and deliveries.
• Responding to daily correspondence via email.
• Reporting maintenance issues at Skyborne Accommodation and Flight Centre, tracking progress, and communicating resolutions.
• Assisting with trainee check-ins and check-outs.
• Participating in event organization such as induction days, open days, graduations, airline visits, forums, and university visits.
• Providing administrative support across teams.
• Building internal and external relationships to meet and exceed customer expectations.

Qualifications

• Excellent communication and interpersonal skills, both written and verbal.
• Significant experience in customer service or a customer-facing role.
• Ability to work efficiently in a fast-paced environment.
• Strong Microsoft Office skills.
• Ability to work independently and as part of a team.
• Adaptability to change.
• Availability to work weekends when required.
• Valid UK driving license due to travel requirements.

If you meet these criteria and have relevant experience, we encourage you to apply for further discussion.

Additional Information

Full-time position, 40 hours/week, Monday to Friday, 08:00-16:30, with occasional weekend work.

Salary: £27,000 per annum (dependent on experience).

Benefits include:

• Generous pension scheme
• 33 days paid annual leave (including UK Public Holidays)
• Access to advanced training facilities
• Supportive team environment
• Private healthcare

This is an exciting opportunity to advance your career. We look forward to meeting you.