Customer Care Associate - Remote Role

ihateironing; London; Remote; GBP 30,000; Full time

Job summary

An innovative company is seeking a dedicated Customer Care Associate for a remote role. This entry-level position is crucial for maintaining exceptional service standards, acting as a vital link between customers and service partners. With a competitive salary and various benefits, including health subsidies and career progression opportunities, this role promises a rewarding experience. Join a dynamic team where your contributions will directly impact customer satisfaction and service quality. If you're passionate about delivering excellent service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Health and Fitness Subsidy

Profit-related Bonus Opportunities

Company Pension

Paid Training

Subsidized Laundry and Dry Cleaning

Career Progression Opportunities

Remote Work Environment

Work Every Other Weekend

Qualifications

• Minimum two years of customer care experience required.
• Strong multitasking and time management skills are essential.

Responsibilities

• Serve as the link between Customers, Drivers, and Dry Cleaning Partners.
• Troubleshoot and resolve issues to ensure excellent customer experience.

Skills

Customer Care Experience

Attention to Detail

Multitasking

Time Management

Problem Solving

Communication Skills

Job description

Join to apply for the Customer Care Associate - Remote Role at ihateironing.

Are you passionate about delivering excellent service? Are you a top performer in your current role? If so, join our award-winning Customer Care team and enjoy a competitive salary and opportunities for career growth.

About Ihateironing

We are an innovative, fast-growing company with big ambitions and multiple awards. We simplify busy people's lives: just press a button on our app, and we handle laundry and ironing, delivering the next day.

Customer Care Role

This role is vital to our success. You'll be the link between Customers, Drivers, and Dry Cleaning Partners, troubleshooting and resolving issues to ensure a consistently excellent experience. The position includes a two-week training in London, with travel and accommodation provided.

Requirements

• Minimum two years of customer care experience
• Excellent attention to detail
• Organized, punctual, reliable, and supportive team player
• Strong multitasking and time management skills
• Honest and professional
• Willing to work hard, including weekends when needed
• Comfortable handling 50+ calls daily
• Skilled in addressing issues and customer complaints
• Ability to think independently and use initiative
• Experience liaising with service partners to ensure quality service

Benefits

• £30,000 salary
• £20/month health and fitness subsidy
• Profit-related bonus opportunities
• Company pension
• Paid training in London
• Subsidized laundry and dry cleaning
• Career progression opportunities
• Remote work environment
• Work every other weekend

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services