Customer Service Officer

TN United Kingdom; Bournemouth; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking local authority in Bournemouth as a Customer Service Assistant. In this full-time role, you'll provide essential multichannel support, ensuring community needs are met effectively. Enjoy the flexibility of hybrid working while making a real impact in your community. This position not only offers the chance to work in a dedicated team but also provides valuable experience in a local authority setting. If you're passionate about customer service and eager to contribute positively, this role is perfect for you.

Benefits

Holiday Pay

Potential for Permanent Role

37 Hours per Week

Dedicated Team Environment

Valuable Experience

Qualifications

• Prior experience in customer service is essential.
• Ability to work independently and as part of a team.

Responsibilities

• Provide multichannel customer service to the community.
• Assist in meeting the needs of the local authority's customer base.

Skills

Customer Service Experience

Teamwork

Multichannel Interaction

Independent Work

Job description

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We are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the community. They pride themselves on their dedicated Customer Service team, who work tirelessly to ensure the needs of the community are met.

Your new role

As a Customer Service Assistant, you will be at the forefront of our operations, providing multichannel customer service to the community. This role is full-time and offers hybrid working, allowing you to balance your work and personal life effectively.

What you'll need to succeed

You will need prior customer service experience and the ability to work both independently and within a team. Your ability to handle multiple channels of customer interaction will be key to your success in this role.

What you'll get in return

• £ per hour, inclusive of holiday pay
• Temporary role for 3 months, with the potential to be permanent.
• 37 hours per week
• A role in a dedicated team committed to serving the community, and enjoy the satisfaction of making a real difference.
• Opportunity to gain valuable experience in a local authority setting