Customer Support Officer

Skyborne; Bournemouth; On-site; GBP 27,000; Full time

Job summary

An einem aufregenden Standort in Bournemouth sucht ein führendes Unternehmen im Bereich der Flugausbildung einen engagierten Kundenbetreuer. In dieser Rolle sind Sie der erste Kontakt für neue Kunden und spielen eine entscheidende Rolle bei der Einarbeitung und Unterstützung der Trainees. Sie werden in einem dynamischen Umfeld arbeiten, das sowohl Herausforderungen als auch die Möglichkeit bietet, Ihre Fähigkeiten zu entwickeln. Mit einer positiven Einstellung und der Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten, werden Sie Teil eines motivierten Teams, das sich der Unterstützung seiner Kunden verschrieben hat. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine Karriere im Bereich der Luftfahrt anzustreben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Großzügiges Rentensystem

33 Tage bezahlter Jahresurlaub

Zugang zu modernen Schulungseinrichtungen

Möglichkeit, in einem dynamischen Team zu arbeiten

Private Gesundheitsversorgung

Qualifications

• Erfahrung im Kundenservice und in der Kundenbetreuung.
• Ausgezeichnete Kommunikationsfähigkeiten, sowohl schriftlich als auch mündlich.

Responsibilities

• Verantwortung für die Einarbeitung neuer Kunden und die Verwaltung ihrer Konten.
• Kommunikation mit Kunden und Bearbeitung von Anfragen während des Einarbeitungsprozesses.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office

Multitasking

Job description

Skyborne Bournemouth, England, United Kingdom

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Company Description

We are Skyborne, a leading Aviation Training Company. We are a growth business that has invested in a superb state of the art site and resources to deliver our vision of being the best at what we do. We are instrumental in our trainees’ journey to the flight deck.

Our Graduates are employed by the leading airlines in the business, with more big names in the pipeline. We have further plans to expand and increase our output. We set ourselves the highest standards, believe in professionalism and that work should be both satisfying and fun. We consider ourselves a people business and are a motivated bunch who take a pride in giving our trainees the best start to their fantastic careers in aviation. We employ a carefully selected team of professionals and have a training opportunity to join us at an exciting time.

Job Description

The role covers a range of tasks that demand attention to detail from administrative, reception duties through to taking a lead on the presentation and maintenance of the site to deliver the highest service to customers and colleagues.

Reporting to our Customer Support Manager we are looking for a well organised, positive and conscientious individual with a ‘Can Do ‘ attitude.

Ideally with similar customer facing experience, this role also demands the ability to enjoy and thrive on multi-tasking. Candidates also must have exceptional people skills as our customers and colleagues are discerning and you will be a key front facing element of our brand.

Duties Include:

• Day to day responsibility for leading new customers through the onboarding process including setting up customer’s accounts on our system, monitoring Trainee’s accounts prior to starting their training to ensure all relevant Certificates are in place
• Communicating the onboarding process at each stage sending the relevant emails to support this and dealing with all enquiries that may arise from this process.
• Ensuring stock levels are optimal to provide equipment for flight bags
• Monitor trainee and staff uniform orders - record, track and update uniform orders and uniform deliveries liaising with the uniform supplier when required
• Daily monitoring and responding to correspondence via email
• Communicating maintenance issues at Skyborne Accommodation and Flight Centre reported by trainees and staff to the Facilities Team. Monitoring progress, and communicate resolution back to trainees and staff as required
• Assisting with check-ins and check-outs of trainees at Skyborne Accommodation.
• Participating and assisting with event organisation to include induction days, open days, graduation events, airline visits, airline forums and university visits
• Offer administrative support to various teams within organisation as required
• Develop key relationships both internally and externally to ensure customer expectations are met and exceeded
  
  
  

Qualifications

• Outstanding communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts, across all levels.
• Significant experience in a customer service/customer facing role
• Ability to concentrate and work in a fast-paced environment
• Strong Microsoft Office skills and experience
• Able to work independently and as part of a team
• Readily accepts changes and adjusts accordingly
• Be available to work on weekends when required
• Due to the travel requirements of the role, the successful applicant must hold a valid UK driving license
  
  
  

If you answered yes to all of the above, and can demonstrate experience of the responsibilities and tasks in the Job Description, then do apply so we can discuss this further.

Additional Information

Full Time - 40 hours, Monday - Friday 08.00-16.30.

Occasional weekend work

Salary £27,000 per annum (depending on experience)

We are committed to offering the most competitive benefits package, including:

• Generous pension scheme
• 33 days paid annual leave (inclusive of UK Public Holidays) based on 5-day working week
• Access to state-of-the-art training facilities and resources
• Opportunity to work with a dynamic and supportive team
• Generous pension scheme
• Private health care
  
  
  

This is an opportunity not to be missed. If you want to take your career to heights you never thought possible, then we want to meet you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Airlines and Aviation

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