Customer Care Coordinator

Simpled Services Ltd; Greater London; Hybrid; GBP 22.000 - 32.000; Vollzeit

Zusammenfassung

Simpled Services Ltd in Greater London is seeking a responsive customer service professional to log, track and communicate updates on every job. You'll answer calls, WhatsApp messages and emails from clients and residents, log details for on-site tradespeople, and follow jobs through to completion.

The role requires calm, clear written communication, a track record in helping people with real problems, and a preference for fixing the cause rather than closing tickets.

Qualifikationen

• Experience handling real customer problems by phone or online.
• Ability to communicate calmly and clearly in writing.
• Willingness to investigate root causes rather than just closing tickets.

Aufgaben

• Answer calls, messages and emails from clients and residents.
• Log every job with necessary on-site details for tradespeople.
• Follow jobs through to completion and provide customer updates proactively.
• Handle complaints early while they are still small.

Kenntnisse

Customer service experience

Written communication

Problem solving

Jobbeschreibung

Most people who contact us are not having a good day. There is water coming through a ceiling, or mould in a bedroom, or a job that has not gone the way it should.

This seat answers them properly. Log it, book it, follow it, and come back to them without being chased.

What the work is

• Answer calls, WhatsApp messages and emails from clients and residents.
• Log every job accurately, with the detail the tradesperson will need on site.
• Follow jobs through to completion and update the customer before they ask.
• Handle complaints early, while they are still small.

What we need from you

• Customer service experience where people called you with real problems.
• Calm, clear and quick in writing.
• You would rather fix the cause than close the ticket.
• Fluent English, written and spoken.

Salary is discussed on the first call.