Customer Care Coordinator

Persimmon Homes; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housebuilder in the UK is seeking a Customer Care Coordinator based in Malmesbury. In this role, you'll provide essential support to homeowners, coordinate repairs, and ensure effective communication across departments. Ideal candidates have strong communication skills and previous customer care experience. This position offers competitive salary and various employee benefits, including health care and bonuses.

Benefits

Competitive salary

Health Care

Life Cover & Contributory Pension

Bonus

Employee Benefits Platform

Qualifications

• Previous Customer Care experience in a fast-paced environment.
• Experience in housing or construction is desired but not essential.
• Must be IT literate with good knowledge of Word, Excel, and Outlook.

Responsibilities

• Provide effective support to homeowners.
• Ensure communications regarding defects are professional and timely.
• Coordinate repairs and issue work orders to maintenance operatives.

Skills

Excellent communication skills

Attention to detail

Proactive problem solving

Tools

Word

Excel

Outlook

Job description

Job Title :

Customer Care Coordinator

Location :

Malmesbury SN16 9JR

Looking for a career where your ambition meets real opportunity?

Join Persimmon Homes as a Customer Care Coordinator

and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.

At Persimmon, we don't just build homes — we build careers. When you join us as a Customer Care Coordinator, you'll benefit from :

Competitive salary

5* housebuilder -

Be part of a company that consistently delivers quality homes and outstanding customer satisfaction

• Health Care

Life Cover & Contributory Pension

Bonus

Employee Benefits Platform — giving you access to high‑street discounts, wellbeing support, and more

Committed to diversity, inclusion, and empowering your development

What is the role?

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

What you'll do as a Customer Care Coordinator

Providing an effective support function to our homeowners

Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures

Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs

Responding to incoming communications from homeowners in accordance with company guidelines

Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion

Complying with responsibilities as defined in the Group's HS & E Policy and ensure compliance throughout team

Carrying out general administration duties

What experience do I need?

Previous Customer Care experience within a fast paced and busy environment

Experience within the housing or construction industry is desired but not essential

The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information

The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills

You must be IT literate, with a good working knowledge of Word, Excel and Outlook

Knowledge of COINS is an advantage but not essential as training will be provided