Senior Customer Care Coordinator

Approach Personnel Ltd; Loughborough; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Generous annual leave + bank holidays

Bonus potential

Career progression

Job summary

Approach Personnel Ltd in Loughborough is recruiting a Senior Customer Care Co-ordinator to join a leading new build housing developer. You will liaise between customers, site teams and maintenance operatives, organise repairs and handle complaints to maintain high service standards.

The role offers a salary of £30,000-£35,000 DOE, generous leave, potential bonus and clear route for career progression within a growing housing business.

Qualifications

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Responsibilities

• Manage all communication and administration related to Customer Care.
• Visiting customers to deal with complex queries and issues.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

Skills

Customer service experience

Report writing

Communication skills

MS Word & Excel

Job description

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Senior Customer Care Co-ordinator to join them on a permanent basis out of their Loughborough office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Basic salary of £30,000 - £35,000 (D.O.E)
• Generous annual leave entitlement + bank holidays
• Bonus potential
• Potentail future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities:

• Manage all communication and administration related to Customer Care.
• Visiting customers to deal with complex queries and issues.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.