Aftersales Data & Recall Specialist

Stoneacre Motor Group; Wrexham; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Salary increase potential

Flexible working patterns

Training & development

Career progression

Pension scheme

Employee discounts

Wellness programme

Free onsite parking

Job summary

Stoneacre Motor Group is hiring an Aftersales Data & Recall Advisor to manage customer recalls, produce detailed reports and cleanse CRM data. You will work with colleagues to review and improve processes, ensuring accurate reporting for senior management and directors.

The role emphasizes effective communication with customers, data analysis, and consistent follow-up to maintain high customer service. Training will be provided to enhance recall workflows and reporting accuracy.

Qualifications

• GCSE ICT, Maths and English or equivalent.
• Computer literate, especially Microsoft Office / Excel.
• We want you to love what you do – The rest will come naturally.

Responsibilities

• Communicating with customers on a daily basis regarding outstanding recalls and making the required arrangements for these to be carried out ensuring the customers safety (minimum 3 days a week on the phone).
• Produce detailed reporting using manufacturer-based system and communicate findings to the senior management.
• Carry out data cleansing task to ensure our customer CRM database is accurate and effective.
• Working with colleagues to carry out detailed accurate reviews on our increasing site based to ensure best practice is adhered and produce accurate reporting for the senior management team/directors which allows improve customer satisfaction.
• Following up customers after their visit to ensure the highest customer service was delivered.
• Daily downloading of Customer Service Index from various car manufacturers’ websites regarding Stoneacre performance / customer feedback and surveys.
• Importing information and producing Excel spreadsheets for analysis.
• Distribute reports to Branch Managers, Regional Managers and Directors.
• Responsible for the 'Motability' contract, downloading / collating and importing statistics.
• Training provided to audit branch procedures and processes to improve customer satisfaction.

Skills

Communication

Analytical thinking

Excel

Data analysis

Education

GCSE ICT, Maths and English

Tools

Microsoft Office

Excel

Job description

Stoneacre Motor Group is hiring an Aftersales Data & Recall Advisor to manage customer recalls, produce detailed reports and cleanse CRM data. You will work with colleagues to review and improve processes, ensuring accurate reporting for senior management and directors.

The role emphasizes effective communication with customers, data analysis, and consistent follow-up to maintain high customer service. Training will be provided to enhance recall workflows and reporting accuracy.