Customer Care and Compliance Co-ordinator

Stoneacre Motor Group; Thorne; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Discounts on servicing and repairs

Training & Development

Wellness programme

Free parking

Employee discounts

Job summary

Stoneacre Motor Group is seeking a Customer Care and Compliance Co-ordinator to be the front line for customer care inquiries, complaints and feedback, ensuring timely resolution and robust record-keeping. The role also supports audits, prepares management reports, and collaborates with sales and service teams to enhance customer journeys.

The ideal candidate will have experience in customer service or compliance within motor retail or regulated sectors, strong communication skills, and

Qualifications

• Previous experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable.
• Strong communication and interpersonal skills, with the ability to handle sensitive issues professionally.
• Highly organised with strong attention to detail.
• Able to interpret and apply regulatory requirements in a practical business setting.
• Confident using IT systems and maintaining accurate records.
• A proactive team player with the ability to work independently.

Responsibilities

• Be the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and outcomes.
• Support audits and reviews, ensuring processes and documentation are up to date.
• Prepare reports for management on customer care trends and compliance matters.
• Collaborate with sales and service teams to improve customer journeys and outcomes.

Skills

Customer service

Compliance

Communication

Organised

IT systems

Tools

CRM systems

Word/Excel

Job description

About The Role…

This is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant.

About The Role…

This is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as an Customer Care and Compliance Co-ordinator…

• Be the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and outcomes.
• Support audits and reviews, ensuring processes and documentation are up to date.
• Prepare reports for management on customer care trends and compliance matters.
• Collaborate with sales and service teams to improve customer journeys and outcomes.

About You…

• Previous experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable.
• Strong communication and interpersonal skills, with the ability to handle sensitive issues professionally.
• Highly organised with strong attention to detail.
• Able to interpret and apply regulatory requirements in a practical business setting.
• Confident using IT systems and maintaining accurate records.
• A proactive team player with the ability to work independently.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

The Company

Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.

The Benefits

• Discounts on servicing and repairs
• Training & Development
• Wellness programme