Customer Care & Coordination Specialist

RGM Recruitment Ltd; West Malling; On-site; GBP 24,000 - 31,000; Full time

Job summary

RGM Recruitment Ltd is seeking a Customer Care Coordinator in Maidstone, Kent. You will support the Customer Care Manager with customer contact, defect administration, appointment coordination, and reporting.

The role requires ownership, organisation and precision, acting as a key contact between customers, the Customer Service team, site management, subcontractors and internal departments. You will manage enquiries by phone and email, own queries through to resolution, and escalate issues when

Qualifications

• Excellent customer service and communication skills.
• Ability to handle complaints and challenging customer situations.
• Strong problem-solving and decision-making skills.
• Ability to remain calm and patient whilst working under pressure.
• Strong organisational, stakeholder-management and planning skills.
• Ability to coordinate multiple activities and prioritise competing workloads.

Responsibilities

• Manage customer service enquiries via email and telephone, ensuring timely, professional responses.
• Take ownership of customer queries from initial contact through to resolution and provide regular updates.
• Log, categorise and monitor reported defects, ensuring issues are tracked through to resolution.
• Coordinate customer appointments with contractors and internal teams, confirming access arrangements.

Skills

Customer service

Communication

Problem solving

Coordination

Attention to detail

Ownership

Independence

Managing expectations

Stakeholder management

Driving licence

Job description

RGM Recruitment Ltd is seeking a Customer Care Coordinator in Maidstone, Kent. You will support the Customer Care Manager with customer contact, defect administration, appointment coordination, and reporting.

The role requires ownership, organisation and precision, acting as a key contact between customers, the Customer Service team, site management, subcontractors and internal departments. You will manage enquiries by phone and email, own queries through to resolution, and escalate issues when