Customer Care & Case Management Specialist

Anderson Recruitment Ltd; Pershore; On-site; GBP 18,000 - 21,000; Full time

Job summary

Anderson Recruitment Ltd is assisting a client in Pershore to recruit a Customer Service Administrator. The role focuses on supporting customers, handling enquiries and ensuring cases progress efficiently. Training and a supportive team environment are provided.

The successful candidate will manage inquiries, update internal logs, and maintain clear, proactive communication with customers throughout the process. Excellent written and spoken communication is essential.

Qualifications

• No industry experience required; full training, support and learning paths provided.

Responsibilities

• Handle incoming customer enquiries and direct to relevant department.
• Manage and update customer cases on internal systems with accurate information.
• Maintain regular communication with customers and provide updates throughout the process.
• Prepare and manage customer returns documentation.
• Support the wider team to ensure smooth day-to-day customer service operations.
• Demonstrate exceptional customer service with strong written and verbal communication.
• Be organised with a strong attention to detail and a proactive problem-solving approach.
• Be a team player willing to support colleagues.

Job description

Anderson Recruitment Ltd is assisting a client in Pershore to recruit a Customer Service Administrator. The role focuses on supporting customers, handling enquiries and ensuring cases progress efficiently. Training and a supportive team environment are provided.

The successful candidate will manage inquiries, update internal logs, and maintain clear, proactive communication with customers throughout the process. Excellent written and spoken communication is essential.