Customer Experience Coordinator - Training Provided

Anderson Recruitment Ltd; Pershore; On-site; GBP 21,000 - 26,000; Full time

Job summary

Anderson Recruitment Ltd is recruiting for a friendly Customer Services Assistant to join a busy team in Pershore. You will handle inquiries, update cases on internal systems, and keep customers informed throughout the process.

No sector experience required as full training and learning paths are provided. You will work collaboratively to ensure smooth day-to-day operations and provide excellent service.

Qualifications

• Excellent written and verbal communication.
• Strong organisation and attention to detail.
• Able to work in a busy team environment.
• Full training provided; no prior industry experience required.

Responsibilities

• Handle incoming customer enquiries and direct to relevant department.
• Manage and update customer cases on internal systems.
• Maintain regular communication with customers with timely updates.
• Prepare and manage customer returns documentation.
• Support the wider team to ensure smooth day-to-day operations.
• Provide exceptional customer service with a proactive approach.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

Anderson Recruitment Ltd is recruiting for a friendly Customer Services Assistant to join a busy team in Pershore. You will handle inquiries, update cases on internal systems, and keep customers informed throughout the process.

No sector experience required as full training and learning paths are provided. You will work collaboratively to ensure smooth day-to-day operations and provide excellent service.