Hybrid Customer Service Specialist Regulated Environments

Sanderson Recruitment Plc; Crawley; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Healthcare and wellbeing support

Life assurance and income protection

Hybrid working arrangements

Generous family-friendly policies

Ongoing training, professional dev. &/

Study support

Wellbeing and lifestyle benefits

Social events and engagement

Clear career progression

Job summary

Sanderson Recruitment Plc in Crawley is seeking a Customer Service Executive to deliver outstanding support across telephone, email, webchat and written channels. You will resolve queries, tailor solutions to individual needs and support customers throughout their journey within a collaborative team.

The role emphasises clear communication, accuracy and a proactive approach in a regulated environment, with genuine opportunities for development and progression.

Qualifications

• Previous customer service experience within a regulated environment.
• Excellent verbal and written communication skills.
• The ability to explain complex information in a simple and easy-to-understand way.
• A strong customer-focused mindset with a passion for delivering positive outcomes.
• Excellent attention to detail and numerical accuracy.
• The ability to remain calm and resilient in a fast-paced environment.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive and self-motivated approach to work.

Responsibilities

• Handling customer enquiries via telephone, email, webchat and written correspondence.
• Providing clear, accurate and professional information to customers.
• Understanding customer needs and delivering tailored solutions.
• Managing a wide range of customer requests and queries efficiently.
• Working collaboratively with colleagues to achieve team and service objectives.
• Ensuring all customer interactions are handled accurately and in line with regulatory and service standards.
• Supporting continuous improvements to customer service processes.
• Maintaining accurate records and documentation.
• Contributing positively to team meetings and knowledge-sharing activities.

Skills

Customer service experience

Communication skills

Regulated environment experience

Attention to detail

Organisational skills

Problem solving

Job description

Sanderson Recruitment Plc in Crawley is seeking a Customer Service Executive to deliver outstanding support across telephone, email, webchat and written channels. You will resolve queries, tailor solutions to individual needs and support customers throughout their journey within a collaborative team.

The role emphasises clear communication, accuracy and a proactive approach in a regulated environment, with genuine opportunities for development and progression.