Customer Services Administrator

Anderson Recruitment Ltd; Pershore; On-site; GBP 18,000 - 21,000; Full time

Job summary

Anderson Recruitment Ltd is assisting a client in Pershore to recruit a Customer Service Administrator. The role focuses on supporting customers, handling enquiries and ensuring cases progress efficiently. Training and a supportive team environment are provided.

The successful candidate will manage inquiries, update internal logs, and maintain clear, proactive communication with customers throughout the process. Excellent written and spoken communication is essential.

Qualifications

• No industry experience required; full training, support and learning paths provided.

Responsibilities

• Handle incoming customer enquiries and direct to relevant department.
• Manage and update customer cases on internal systems with accurate information.
• Maintain regular communication with customers and provide updates throughout the process.
• Prepare and manage customer returns documentation.
• Support the wider team to ensure smooth day-to-day customer service operations.
• Demonstrate exceptional customer service with strong written and verbal communication.
• Be organised with a strong attention to detail and a proactive problem-solving approach.
• Be a team player willing to support colleagues.

Job description

Our client is a well-established and specialist business operating within the water industry, providing innovative solutions and services to support a range of customer and industry needs. With a strong focus on quality, reliability and customer service, they have built a reputation for delivering effective solutions within their field.

They are now looking to welcome a new member to their customer services team in Pershore, offering the opportunity to join a dedicated business in a supportive working environment.

The successful candidate will play a key role in supporting customers, managing enquiries and ensuring cases are progressed efficiently and accurately. No prior industry experience is required as full training, support and learning paths will be provided so long as you enjoy working as part of a busy team, have strong communication skills and take pride in delivering exceptional customer service.

Responsibilities:

• Handle incoming customer enquiries, ensuring they are directed to the relevant department where necessary
• Manage and update customer cases on internal systems, ensuring information is accurate
• Maintaining regular communication with customers, providing updates to ensure they are kept informed throughout the entire process
• Preparing and managing customer returns documentation
• Supporting the wider team to ensure smooth day-to-day running of customer service operations
• Ability to provide exceptional customer service
• Strong written and verbal communication skills
• Organised, with a strong attention to detail
• Positive, proactive approach to problem solving
• Team player and a willingness to support a wider team