Customer Service Coordinator

Anderson Recruitment Ltd; Pershore; On-site; GBP 21,000 - 26,000; Full time

Job summary

Anderson Recruitment Ltd is recruiting for a friendly Customer Services Assistant to join a busy team in Pershore. You will handle inquiries, update cases on internal systems, and keep customers informed throughout the process.

No sector experience required as full training and learning paths are provided. You will work collaboratively to ensure smooth day-to-day operations and provide excellent service.

Qualifications

• Excellent written and verbal communication.
• Strong organisation and attention to detail.
• Able to work in a busy team environment.
• Full training provided; no prior industry experience required.

Responsibilities

• Handle incoming customer enquiries and direct to relevant department.
• Manage and update customer cases on internal systems.
• Maintain regular communication with customers with timely updates.
• Prepare and manage customer returns documentation.
• Support the wider team to ensure smooth day-to-day operations.
• Provide exceptional customer service with a proactive approach.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

Our client is a well-established and specialist business operating within the water industry, providing innovative solutions and services to support a range of customer and industry needs. With a strong focus on quality, reliability and customer service, they have built a reputation for delivering effective solutions within their field.

They are now looking to welcome a new member to their customer services team in Pershore, offering the opportunity to join a dedicated business in a supportive working environment.

The successful candidate will play a key role in supporting customers, managing enquiries and ensuring cases are progressed efficiently and accurately. No prior industry experience is required as full training, support and learning paths will be provided so long as you enjoy working as part of a busy team, have strong communication skills and take pride in delivering exceptional customer service.

Responsibilities:

• Handle incoming customer enquiries, ensuring they are directed to the relevant department where necessary
• Manage and update customer cases on internal systems, ensuring information is accurate
• Maintaining regular communication with customers, providing updates to ensure they are kept informed throughout the entire process
• Preparing and managing customer returns documentation
• Supporting the wider team to ensure smooth day-to-day running of customer service operations
• Ability to provide exceptional customer service
• Strong written and verbal communication skills
• Organised, with a strong attention to detail
• Positive, proactive approach to problem solving
• Team player and a willingness to support a wider team