Energy Billing Support Advisor (Hybrid)

Insite Energy; Peterborough; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,328 plus incentive up to £1

25 days holiday + bank holidays

Employer pension matched at 4%

EAP: confidential support

CSR volunteering days

Annual social events

Job summary

Insite Energy in the United Kingdom is seeking a Customer Service Advisor to resolve resident queries about heat network energy accounts with empathy and accuracy. You will support metering and billing processes and act as the first point of contact across phone, email, live chat, and WhatsApp.

Based in a 2-day hybrid role at Stuart House, Peterborough, you’ll review accounts, spot issues, and collaborate with colleagues to deliver timely solutions while upholding data protection standards and

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with proactive approach.
• Ability to manage and resolve customer queries efficiently, including complaints.
• Competence in using MS Office applications and customer management systems.
• Strong organisational skills and attention to detail.
• Ability to work independently and in a team in a busy contact centre.
• Basic understanding of energy billing and metering processes.
• Ability to handle sensitive customer data in line with GDPR and company policies.
• Problem-solving mindset with willingness to learn heat networks.

Responsibilities

• Resolve resident queries about heat network energy accounts promptly and courteously.
• Review accounts, spot issues, and collaborate with colleagues to provide timely solutions.
• Handle enquiries across phone, email, live chat, and WhatsApp with empathy.

Skills

Verbal communication

Written communication

Customer service

Query resolution

MS Office

Organisational skills

GDPR/compliance

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Job description

Insite Energy in the United Kingdom is seeking a Customer Service Advisor to resolve resident queries about heat network energy accounts with empathy and accuracy. You will support metering and billing processes and act as the first point of contact across phone, email, live chat, and WhatsApp.

Based in a 2-day hybrid role at Stuart House, Peterborough, you’ll review accounts, spot issues, and collaborate with colleagues to deliver timely solutions while upholding data protection standards and