Housing Admin & Customer Service Specialist (Hybrid)

Stirling Council; Stirling; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

30 days annual leave + 7 public hols

Hybrid working

LGPS membership

Sick pay

Carers Leave

Paternity Leave

Health & Wellbeing support

Learning & Development

Cycle to Work

Lift share

Car Lease Scheme

Technology Benefit Scheme

Job summary

Stirling Council is seeking an Admin Support Officer to join the Housing Allocation Team in Stirling. The role focuses on delivering high‑quality administrative support, handling customer queries, maintaining records and processing applications to help people access housing.

You will work within a supportive team, contributing to efficient service delivery and flexible working arrangements where the role permits, including hybrid office/work from home days.

Qualifications

• Strong administrative and organisational skills.
• Excellent customer service
• Confident communication with a wide range of people.
• Comfortable using Microsoft Office and IT systems.
• Able to work independently and as part of a team.

Responsibilities

• Provide essential administrative support to the Housing Allocation Team.
• Respond to customer enquiries and maintain accurate records.
• Process applications and support delivery of housing services.
• Collaborate with colleagues to ensure a high‑quality housing service.

Skills

Administrative skills

Organisational skills

Customer service

Communication

IT proficiency

Teamwork

Tools

Microsoft Office

Job description

Stirling Council is seeking an Admin Support Officer to join the Housing Allocation Team in Stirling. The role focuses on delivering high‑quality administrative support, handling customer queries, maintaining records and processing applications to help people access housing.

You will work within a supportive team, contributing to efficient service delivery and flexible working arrangements where the role permits, including hybrid office/work from home days.