Customer Services Adviser (Temporary for 6 months) 102603 - 495289

Stirling Council; Stirling; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30 days annual leave

Hybrid work options

Career progression

Training and development

Local Government Pension Scheme

Cycle to work

Job summary

Stirling Council is seeking a Customer Service Adviser to be the first point of contact for customers, delivering friendly, efficient support across council services. You will resolve issues, offer guidance, and ensure accurate information is provided with a focus on putting the customer first.

The role involves handling enquiries via multiple channels, maintaining records, and collaborating with teams to resolve complex issues.

Qualifications

• Excellent communication and interpersonal skills.
• A genuine passion for helping people.
• Strong problem-solving abilities.
• Ability to stay calm under pressure.
• Previous customer service experience is essential.

Responsibilities

• Handle customer enquiries across multiple media channels.
• Provide clear, accurate information and solutions.
• Maintain detailed and up-to-date customer records.
• Collaborate with internal teams to resolve complex issues.
• Contribute to a positive working environment.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Calm under pressure

Customer service experience

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, we'd love to hear from you!

About the Role

As aCustomer Service Adviser, you'll be the first point of contact for our customers, providing friendly, efficient, and accurate support across a range of queries relating to all council services. Whether it's resolving an issue, offering guidance, or simply making someone's day a little easier, your role is all about putting the customer first.

What You'll Do

• Handle customer enquiries using a variety of media channels
• Provide clear, accurate information and solutions
• Maintain detailed and up-to-date customer records
• Collaborate with internal teams to resolve complex issues
• Contribute to a positive working environment

What We're Looking For

• Excellent communication and interpersonal skills
• A genuine passion for helping people
• Strong problem-solving abilities
• Ability to stay calm under pressure
• Previous customer service experience is essential

What We Offer

• Comprehensive training and ongoing support
• Opportunities for career progression
• A friendly and inclusive team environment
• Flexible working options
• Employee discounts and wellbeing initiatives

If you've got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Job Description

Additional Salary Information

Stirling Information

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)Pro-rated for part time roles.
• Flexible working including hybrid office/work from home arrangementswhere the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme