Customer Care Advisor - FTC

Anglotech Group; Witham; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Anglotech Group in Witham, Essex is seeking a Customer Care Advisor for a 12 month FTC maternity cover. You will provide day-to-day customer service and administrative support to the Customer Service function, serving as a key point of contact for enquiries, service requests and general queries.

You will coordinate engineers, installations, orders and customer requirements, work closely with Service Managers and Engineers, manage contracts and documentation, and help maintain a consistent level

Competenze

• Experience in customer service, administration or coordination is required.
• Experience in managed print/photocopying IT or related industry would be beneficial.
• Excellent telephone and written communication skills.
• Strong customer service skills with a professional approach.
• Good organisation and ability to manage multiple requests.
• Strong attention to detail and accurate record keeping.

Mansioni

• Handle customer calls, emails and service enquiries, providing a professional and responsive service.
• Log and coordinate service requests, engineer visits and installations, keeping customers updated.
• Process toner and meter reading requests, kit and parts orders, and other customer requirements.
• Support machine builds, installations and equipment preparation, ensuring the correct information is available.
• Manage customer account administration, including contracts, purchase orders, sales orders and DocuSign documentation.
• Work with Service Managers, Engineers, Parts, Logistics, Leasing Companies and Suppliers to coordinate customer requirements.
• Carry out stock checks, receive deliveries and ensure equipment and parts are recorded accurately.
• Escalate technical issues, complaints and complex customer queries to the appropriate person.
• Support the wider Customer Service and Service Teams during busy periods and share knowledge across the team.
• Build strong customer relationships and help deliver a consistent customer experience.

Conoscenze

Customer service

Administration

Coordination

Communication skills

Organisational skills

Attention to detail

Strumenti

Vantage

Descrizione del lavoro

Customer Care Advisor - 12 Month FTC Maternity Cover

Full-Time

Office Based - Witham, Essex

Salary dependent on experience

The Customer Care Advisor provides day-to-day customer service and administrative support to the Customer Service function, acting as a key point of contact for customer enquiries, service requests and general queries.

The role supports the coordination of engineers, installations, orders and customer requirements, working closely with Service Managers, Engineers and other teams to ensure requests are dealt with efficiently and followed through to resolution.

The Customer Care Advisor also supports the wider Service function with customer account administration, order processing and other activities required to maintain an effective and consistent customer service operation.

KEY RESPONSIBILITIES

• Handle customer calls, emails and service enquiries, providing a professional and responsive service.
• Log and coordinate service requests, engineer visits and installations, keeping customers updated throughout.
• Process toner and meter reading requests, kit and parts orders, and other customer requirements.
• Support machine builds, installations and equipment preparation, ensuring the correct information is available.
• Manage customer account administration, including contracts, purchase orders, sales orders and DocuSign documentation.
• Work with Service Managers, Engineers, Parts, Logistics, Leasing Companies and Suppliers to coordinate customer requirements.
• Carry out stock checks, receive deliveries and ensure equipment and parts are recorded accurately.
• Escalate technical issues, complaints and complex customer queries to the appropriate person.
• Support the wider Customer Service and Service Teams during busy periods and share knowledge across the team.
• Build strong customer relationships and help deliver a consistent customer experience.

SKILLS AND EXPERIENCE

• Previous experience in a customer service, administration or coordination role.
• Experience within managed print, photocopiers, IT or a related industry would be beneficial.
• Excellent telephone and written communication skills.
• Strong customer service skills and a professional approach.
• Good organisation and ability to manage multiple requests.
• Strong attention to detail and accurate record keeping.
• Confident using computer systems and learning new processes.
• Experience with Vantage or similar systems would be beneficial.
• Experience handling orders, parts, toner or meter readings would be beneficial.
• Ability to work effectively with customers, Engineers, Service Managers and other teams.
• Proactive approach to resolving customer queries and problems.
• Reliable, organised and a strong team player.