Customer Care Coordinator - 12 Month FTC

Anglotech Group; Witham; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Anglotech Group in Witham, Essex is seeking a Customer Care Advisor for a 12 month FTC maternity cover. You will provide day-to-day customer service and administrative support to the Customer Service function, serving as a key point of contact for enquiries, service requests and general queries.

You will coordinate engineers, installations, orders and customer requirements, work closely with Service Managers and Engineers, manage contracts and documentation, and help maintain a consistent level

Qualifikationen

• Experience in customer service, administration or coordination is required.
• Experience in managed print/photocopying IT or related industry would be beneficial.
• Excellent telephone and written communication skills.
• Strong customer service skills with a professional approach.
• Good organisation and ability to manage multiple requests.
• Strong attention to detail and accurate record keeping.

Aufgaben

• Handle customer calls, emails and service enquiries, providing a professional and responsive service.
• Log and coordinate service requests, engineer visits and installations, keeping customers updated.
• Process toner and meter reading requests, kit and parts orders, and other customer requirements.
• Support machine builds, installations and equipment preparation, ensuring the correct information is available.
• Manage customer account administration, including contracts, purchase orders, sales orders and DocuSign documentation.
• Work with Service Managers, Engineers, Parts, Logistics, Leasing Companies and Suppliers to coordinate customer requirements.
• Carry out stock checks, receive deliveries and ensure equipment and parts are recorded accurately.
• Escalate technical issues, complaints and complex customer queries to the appropriate person.
• Support the wider Customer Service and Service Teams during busy periods and share knowledge across the team.
• Build strong customer relationships and help deliver a consistent customer experience.

Kenntnisse

Customer service

Administration

Coordination

Communication skills

Organisational skills

Attention to detail

Tools

Vantage

Jobbeschreibung

Anglotech Group in Witham, Essex is seeking a Customer Care Advisor for a 12 month FTC maternity cover. You will provide day-to-day customer service and administrative support to the Customer Service function, serving as a key point of contact for enquiries, service requests and general queries.

You will coordinate engineers, installations, orders and customer requirements, work closely with Service Managers and Engineers, manage contracts and documentation, and help maintain a consistent level