Customer Service Administrator

Principal; Horsham; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

23 days annual leave plus bank holidays

Great social events

Free onsite parking

Eye care scheme

Job summary

A leading service provider in Horsham is seeking an entry-level administrative support role. You will ensure smooth operations within the department with a focus on customer support. Responsibilities include managing meter readings, identifying consumable needs, and implementing a new ordering system. Strong organisational skills and a pleasant phone manner are essential. The position offers 23 days of annual leave and other benefits.

Qualifications

• Excellent telephone manner and commitment to customer support.
• Ability to work under pressure to tight deadlines.
• Interest in exploring AI and automation solutions.

Responsibilities

• Collecting and inputting accurate meter readings from various sources.
• Identifying customer consumable requirements proactively.
• Implementing the EDI ordering system as a key stakeholder.

Skills

Organisational skills

Attention to detail

Interpersonal skills

Computer literacy

Job description

Overview

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification

• Good organisational and planning skills
• Ability to work under pressure to tight deadlines
• Great attention to detail
• A team player with interpersonal and collaboration skills
• Able to demonstrate prioritisation skills when multi-tasking
• Pleasant telephone manner
• Ability to work collaboratively with third parties to supply consumable items
• Strong IT literacy and a keen interest in exploring AI and automation solutions

Some key responsibilities

• Collecting and inputting accurate meter readings from a variety of sources
• ProACTive identification of customer consumable requirements
• Key stakeholder in the implementation of the EDI ordering system
• Identification of unusual patterns of consumable or device usage
• Ordering of toner and other consumable items
• Answering calls from customers

What we offer

• 23 days annual leave plus bank holidays
• Great social events
• Free onsite parking
• Eye care scheme

Seniority level

Entry level

Employment type

Full-time