Customer Account Executive FTC

Owen Daniels; Stevenage; On-site; GBP 26,000 - 36,000; Full time

Job summary

Owen Daniels in Stevenage is seeking a Customer Account Executive on a fixed-term contract to manage key customer relationships, support sales activity and ensure smooth order delivery from enquiry to delivery. You will be the main contact for customers, coordinating with planning, operations and sales to keep customers informed and satisfied.

The role requires strong customer service experience, excellent communication, attention to detail and proficiency with CRM and ERP systems in a

Qualifications

• Experience in customer service, account management or sales support.
• Strong communication skills and attention to detail.
• Experience with CRM/ERP systems in a manufacturing environment.

Responsibilities

• Act as main contact for customer accounts and provide ongoing support.
• Process sales orders, amendments and updates accurately.
• Prepare and issue quotations, including pricing and BOM reviews.
• Follow up on quotes and track outcomes in the CRM.
• Coordinate with planning, operations and sales to ensure timely delivery.

Skills

Customer service

Account coordination

CRM system

Microsoft Excel

Tools

CRM software

ERP system

MS Office

Job description

Role: Customer Account Executive FTC

Location: Stevenage

Type - Fixed Term Contract£31,000 Per Annum

About the Role

We’re looking for a Customer Account Executive to join a growing and dynamic manufacturing business in Stevenage. This is a fantastic opportunity for someone with strong customer service and account coordination experience to play a key role in managing customer relationships, supporting sales activity, and ensuring smooth order delivery across the business. You’ll act as the main point of contact for customers, working closely with internal teams to deliver an excellent customer experience from enquiry through to delivery.

Key Responsibilities

• Act as the main point of contact for customer accounts, providing ongoing support and communication
• Manage and process sales orders, amendments, and updates accurately and efficiently
• Prepare and issue customer quotations, including pricing and BOM reviews
• Proactively follow up on quotes and track outcomes within the CRM system
• Provide customers with order updates, delivery timelines, and material status
• Liaise with planning, operations, and sales teams to ensure orders are delivered on time
• Attend customer meetings (on-site and off-site) to support relationship development
• Support invoicing, delivery notes, and general account administration
• Maintain accurate records and ensure all customer data is up to date

What We’re Looking For

• Previous experience in a customer service, account management, or sales support role
• Strong communication skills, both written and verbal
• High attention to detail with the ability to manage multiple tasks
• Comfortable working in a fast-paced, team-oriented environment
• Proficient in Microsoft Office (Excel, Outlook, Teams) Desirable:
• Experience within a manufacturing or engineering environment
• Familiarity with ERP/CRM systems