Photocopier Field Service Engineer - Cambridge

Pure Talent Group; Cambridge; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company car

Fuel card

25 days holiday

Life Assurance

Pension Scheme

Sick pay

EyeCare support

Cycle2Work Scheme

Volunteer Day

Costco membership

Job summary

Pure Talent Group is seeking a Photocopier Field Service Engineer to join our service team across Essex and Cambridge regions. You will deliver technical support for MFDs and photocopiers, fault finding, routine maintenance, and proactive installations, ensuring high customer satisfaction.

The role combines independent field work with team collaboration, requires strong communication, and a customer‑facing approach.

Qualifications

• Proven field-based technical support in MFD/photocopier sector.
• Strong fault‑finding and problem‑solving skills.
• Excellent communication and customer‑facing ability.

Responsibilities

• Deliver technical support within SLA targets for MFDs and photocopiers.
• Diagnose and resolve faults accurately and efficiently.
• Perform routine maintenance, updates, and configuration changes.
• Assist with equipment installations and system setup.
• Adhere to SLAs for assigned accounts and document activity.
• Log service calls accurately and in a timely manner.
• Share knowledge with the team to improve service quality.
• Maintain stock levels and arrange parts as needed.
• Attend manufacturer training to keep technical proficiency.

Skills

Field service experience

Fault finding

Customer facing

Independent worker

Team player

Tools

Photocopier/MFD hardware

Job description

Photocopier Field Service Engineer

Location: Bishop Stortford / Cambridge / Harlow

Looking to make your mark with a top-tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the Essex / Cambridge region. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.

About the Role

You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high-quality maintenance. Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge-sharing, and customer focus.

Key Responsibilities

• Deliver technical support within agreed SLA timeframes
• Diagnose and resolve faults efficiently and accurately
• Perform routine maintenance, updates, and modifications
• Assist with equipment installations and configuration
• Understand and adhere to SLAs for assigned accounts
• Carry out basic fault finding across managed print solutions
• Provide cover for colleagues during absence or peak periods
• Log service calls accurately and promptly
• Report recurring faults to support proactive resolution
• Share technical knowledge with team members
• Build and maintain strong relationships with key accounts
• Manage boot stock and site stock levels effectively
• Attend manufacturer training to maintain technical proficiency

Ideal Candidate Profile

• Proven experience in field‑based technical support within the MFD/photocopier/print sector or alternatively someone with transferable skills within EPOS / IT Hardware / ATM or similar
• Strong logical fault‑finding and problem‑solving skills
• Excellent communication and customer‑facing ability
• Confident working independently while contributing to a high‑performing team

Package

• Salary up to £31,000 + bonus
• 25 days holiday + bank holidays
• Company Car & Fuel Card
• Ability to buy or sell up to 5 days' holiday per year
• Volunteer Day
• Life Assurance (4× base salary)
• Pension Scheme
• Company sick pay
• Employee Assistance Programme
• Coaching and Mentoring opportunities
• Cycle2Work Scheme
• EyeCare support - discounts on glasses and sight tests
• Flu Jab provision
• Eligibility for Costco Membership