Customer Services Advisor (Maternity Cover - 12 Month Fixed Term)

People First; Exeter; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

34 days holiday incl bank holidays &生日

Life Insurance

Medical Insurance Lite

Wellness Programmes

Pensions scheme

Long Service Awards

Discount Scheme

On-site Parking

Casual dress

Cycle to Work Scheme

Learning and Development Opportunities

Hybrid Working

Job summary

Taking Care is seeking a part-time Customer Services Advisor in Exeter to handle inbound calls and serve as the point of contact for personal alarm queries, repairs, and account changes. The role supports our 24/7 service for 120,000+ customers and involves preparing documents for new contracts and handling office orders and account queries.

You will need excellent interpersonal skills, a calm and empathetic manner, and the ability to multitask in a busy environment.

Qualifications

• Previous call centre experience is desired but not essential.
• Experience in Customer Service environment.
• Excellent organisational and interpersonal skills.
• A calm, empathetic, and caring nature.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Proficiency with Microsoft Office packages.
• You enjoy a fast-paced environment and handle busy periods while maintaining service.

Responsibilities

• Answering all Customer Service calls according to policy and procedure.
• Accurately recording notes from customer calls.
• Using various systems to keep records up to date.
• Handling inbound and outbound calls.
• Ensuring confidentiality, security of information, and data protection.
• Providing administrative support to the Customer Services Manager and taking on specific projects as needed.
• Processing repairs, replacements, credits, invoices, and payments for customers.
• Communicating with external agencies when required.

Skills

Call centre experience

Customer service

Organisational skills

Interpersonal skills

Empathy

Teamwork

Attention to detail

Microsoft Office

Multitasking

Tools

Microsoft Office

Job description

Join a Team That Makes a Difference Every Day

Are you Enthusiastic, Motivated, Caring, and Keen to Learn?

Customer Services Advisor

Start date: early November

Location: Exeter

Contract: 28 hours, working 9-5 Tuesday to Friday (12 month Fixed-Term contract)

Taking Care provides 24/7 support to over 120,000 people through our personal alarm service, helping individuals live confidently and stay in the homes they love. Our goal is to be the trusted source for products, services, information, and advice that our customers need to take care of life’s essentials.

We are seeking a part-time Customer Service Advisor to join our friendly Customer Services Team. Your primary role will be to handle inbound customer calls and serve as a point of contact for personal alarm queries, complaints, repairs, and contact changes. Daily tasks will include preparing documents and information for new contracts, managing ‘no longer required’ alarms, re-installations, office orders, and customer account queries.

This position is ideal for someone with customer service experience and excellent interpersonal skills. A calm, patient, reassuring demeanour is essential, along with strong listening skills and the ability to solve problems efficiently.

What does a day in the life of our Customer Services Advisor look like?

Every day is different, and we need someone who can adapt to changing situations and multitask effectively.

Typical daily responsibilities include:

• Answering all Customer Service calls according to policy and procedure.
• Accurately recording notes from customer calls.
• Using various systems to keep records up to date.
• Handling inbound and outbound calls.
• Ensuring confidentiality, security of information, and data protection.
• Providing administrative support to the Customer Services Manager and taking on specific projects as needed.
• Processing repairs, replacements, credits, invoices, and payments for customers.
• Communicating with external agencies when required.

We value the development and training of our team members. To perform the role of Customer Service Advisor, you will need the following skills and experience:

Skills and Experience:

• Previous call centre experience is desired but not essential
• Experience in Customer Service environment.
• Excellent organisational and interpersonal skills.
• A calm, empathetic, and caring nature.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Proficiency with Microsoft Office packages.
• You enjoy a fast-paced environment and are at your best when demand is high, confidently handling busy periods while maintaining exceptional service.

At Taking Care, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers.

What we offer

• 34 days holiday which is inclusive of bank holidaysand your birthday off!
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme
• Learning and Development Opportunities
• Hybrid Working - You may have the opportunity to apply to work from home on some shifts after completing six months' service. Please note that this benefit does not apply to all roles

Interview ID Requirements

If invited to interview, you will be required to bring original identification documents to support right to work checks and pre-employment screening. This may include a valid passport, birth certificate, driving licence and/or proof of address. Failure to provide the requested documentation may result in your interview being postponed or your application not progressing further in the recruitment process.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Linhay HouseLinhay Business ParkAshburtonDevonTQ13 7UPUnited Kingdom