Customer Care Advisor

Lyreco UK and Ireland; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday

Pension & Life Assurance

Volunteer days

Referral Scheme

Career break after 3 years

Job summary

Lyreco UK and Ireland in Donnington- Telford is seeking a Customer Service Advisor to join our Customer Care team in a busy office-based role. You will provide exceptional customer service and support across the sales teams while keeping accurate customer records. Mon-Fri 9am-5:30pm, salary around £26,000 with 31 days holiday rising to 38, pension and life assurance, volunteering days, and more.

Qualifications

• Excellent communication skills and ability to articulate messages clearly.
• Strong telephone manner and customer rapport to deliver best care.
• Organised with high attention to detail and team-oriented.

Responsibilities

• Providing customers with the highest level of customer experience.
• Work to deadlines while maintaining quality service.
• Updating and maintaining customer records on an ongoing basis.
• Support sales teams both field and inside.
• Promote products on call in line with promotions.

Skills

Communication

Telephone manner

Teamwork

Attention to detail

Computer literacy

SAP experience

Tools

SAP

Job description

Location: Donnington- Telford

Salary: £26,227.50K per annum

Mon- Fri- 9am-5.30pm.

Full time- Permanent

Office Based Role.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The Ideal Customer Service Advisor Will

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate
• SAP experience, (desirable)

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

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