Customer Care Advisor

Lyreco Switzerland AG; Telford; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

31 days holiday

Pension & Life Assurance Scheme

2 volunteering days per year

Referral Scheme

Career break after 3 years

Job summary

Lyreco Group in Donnington- Telford is hiring a Customer Care Advisor to deliver exceptional service and maintain accurate customer records. You will support sales teams and promote products during calls, ensuring timely responses and high-quality interactions for our customers.

The role emphasises strong communication, organisational skills, and the ability to work within a team. SOPs include SAP familiarity and a customer-first approach to service delivery.

Qualifications

• Provides customers with the highest level of customer experience.
• Ability to meet deadlines while delivering quality service.
• Updates and maintains customer records regularly.
• Supports sales teams both field-based and inside.
• Promotes products during calls in line with promotions.

Responsibilities

• Provide customers with the highest level of customer experience.
• Be able to work to deadlines, whilst providing a quality customer service.
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams.
• Promote products on call, in line with relevant promotional activity.

Skills

Customer service

Communication

Telephone manner

Teamwork

SAP experience

Tools

SAP

Job description

Customer Care Advisor

Location: Donnington- Telford Salary: £26,227.50K per annum Mon- Fri- 9am-5.30pm. Full time- Permanent Office Based Role.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits:

• 31 days holiday, rising to 38, after longer service (inclusive of bank holidays)
• Pension & Life Assurance Scheme
• 2 fully paid community volunteering days each year
• Referral Scheme
• Opportunity for career break - after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The ideal Customer Service Advisor will:

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate SAP experience, (desirable)

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.