Customer Service Advisor

Jonathan Lee; Telford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training and ongoing development

Career progression opportunities

Professional qualification paid for

Job summary

Jonathan Lee is seeking a proactive Customer Service Advisor to join a vibrant, busy team in Telford. The role suits someone with customer service or administration experience who wants a long-term career in account handling and client services.

You will handle phone and email inquiries, manage account changes, process cancellations, and keep records up to date while delivering a high standard of service. Full training and progression opportunities are included.

Qualifications

• Experience in customer service, administration, account handling or client services.
• Strong verbal and written communication skills.
• Ability to work accurately to deadlines and manage multiple tasks.

Responsibilities

• Responding to customer enquiries by telephone and email.
• Providing friendly, professional and efficient customer service.
• Managing customer account changes and amendments.
• Processing cancellations accurately and within required timescales.
• Explaining changes and information clearly to customers.
• Chasing outstanding documentation and information.
• Keeping customer records and internal systems accurate.
• Preparing and issuing relevant documentation and correspondence.
• Working closely with colleagues to resolve customer queries.
• Escalating more complex queries where appropriate.

Skills

Customer service

Administration

Account handling

Communication skills

Tools

Microsoft Office

Job description

Are you a confident Customer Service Advisor who enjoys speaking to customers, solving problems and working as part of a busy team?

We are looking for a Customer Service Advisor to join a vibrant and friendly team in Telford. This is a great opportunity for someone with previous customer service, administration, account handling or customer support experience who is looking for a role where they can develop their skills and build a long term career.

You will be responsible for handling customer queries, managing account changes, processing cancellations, keeping records up to date and making sure every customer receives a professional and efficient service.

What will you be doing?

As a Customer Service Advisor, you will be dealing with customers by telephone and email, providing support and making sure queries are resolved accurately and efficiently.

Your responsibilities will include:

• Responding to customer enquiries by telephone and email
• Providing a friendly, professional and efficient customer service
• Managing customer account changes and amendments
• Processing cancellations accurately and within required timescales
• Explaining changes and information clearly to customers
• Chasing outstanding documentation and information
• Keeping customer records and internal systems accurate and up to date
• Preparing and issuing relevant documentation and correspondence
• Working closely with colleagues to resolve customer queries
• Escalating more complex queries where appropriate

What are we looking for?

We are looking for someone with a genuine customer focused approach who enjoys helping people and takes pride in delivering a high standard of service.

You will ideally have previous experience in customer service, customer support, administration, account handling, client services or a similar role.

You will also have:

• Excellent verbal and written communication skills
• A confident and professional telephone manner
• Strong attention to detail
• Good organisational and time management skills
• Good IT, email and keyboard skills
• The ability to manage multiple tasks and prioritise your workload
• The confidence to ask questions and gather accurate information
• The ability to work accurately to deadlines
• A reliable, adaptable and positive approach
• The ability to work well as part of a busy team

Experience within a regulated, financial services or administration environment would be beneficial, but full training will be provided.

Career Development

This is more than just a Customer Service Advisor position. It is an opportunity to develop your skills and build a career within a professional account handling environment.

Once you have successfully completed your probation period, the company will pay for a professional qualification, giving you the opportunity to gain a recognised qualification and develop your career while working.

What is on offer?

• Up to £26,000 salary
• Monday to Friday, no weekends.
• Vibrant and supportive team environment
• Full training and ongoing development
• Professional qualification paid for after probation
• Excellent career progression opportunities
• Varied customer service and account handling responsibilities
• Full time, office based position in Telford

If you are an experienced Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Account Handler, Client Services Advisor or Administrator looking for a new opportunity with genuine career development, this could be the role for you.