Customer Care Advisor

Adecco; Ipswich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency in Ipswich is seeking a Customer Care Advisor to join their dynamic team. The role involves managing customer enquiries, collaborating with fitters, and providing outstanding service. Candidates should possess strong English skills and previous customer service experience. The position offers a competitive salary, up to 25 days of annual leave, and various benefits in a supportive work environment.

Benefits

Competitive annual salary

Up to 25 days of annual leave

Extra day off on your birthday

Retail discounts

Holiday buy scheme

Qualifications

• Strong spoken and written English required.
• Previous experience in a customer service role is essential.
• Ability to manage your workload effectively.

Responsibilities

• Address customer enquiries with care and accuracy.
• Provide clear and helpful information to valued customers.
• Collaborate with mobile fitters to reduce site delays.

Skills

Strong spoken and written English

Excellent organisational skills

Negotiation skills

Proficiency in Microsoft Excel and Office

Customer service experience

Ability to thrive under pressure

Education

Grade C or above in GCSE English Language

Job description

About the Role

Adecco is proud to be recruiting for a respected organisation in the hire industry, dedicated to delivering outstanding customer service. You'll join a passionate, dynamic team that values your contributions and supports your growth. If you're eager to make a real impact, this is the perfect opportunity for you!

Key Responsibilities

• Address customer enquiries with care and accuracy.
• Log breakdown calls promptly and assign estimated times of arrival (ETA).
• Provide clear and helpful information to valued customers.
• Collaborate with mobile fitters and third-party engineers to reduce site delays.
• Manage personal and shared inboxes, ensuring timely responses and proper organisation.
• Communicate effectively with customers, depots, fitters, and suppliers.
• Assist with administrative tasks as needed.
• Escalate any issues related to depots or suppliers to the Hire and Service Supervisor.
• Work closely with the mobile controller to manage site ETAs and follow up on third-party updates.
• Resolve customer queries via phone and email with professionalism and efficiency.
• Share asset information with clients when needed.
• Deliver outstanding service to both new and existing clients across all channels.

What We're Looking For

• Strong spoken and written English (Grade C or above in GCSE English Language required).
• Excellent organisational and negotiation skills.
• Confident communicator, whether over the phone, via email, or face-to-face.
• A proactive team player with a "can-do" attitude.
• Proficiency in Microsoft Excel and Office.
• Ability to thrive under pressure, multitask, and manage your workload effectively.
• Previous experience in a customer service role is essential.
• Familiarity with the plant hire industry is a plus!

What\'s in It for You?

• Competitive annual salary.
• Up to 25 days of annual leave, plus bank holidays.
• An extra day off on your birthday!
• Access to a fantastic range of benefits, including retail discounts and a holiday buy scheme.
• A fun, supportive work environment with a team that truly appreciates your efforts.

If you\'re ready to embark on a rewarding career with a passionate team, apply now! We can\'t wait to welcome you aboard as our next Customer Care Advisor.

Adecco is a Disability Confident employer. We are committed to running an inclusive and accessible recruitment process, supporting candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know—we\'re here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website