Customer Sales Team Leader

CareCo Company; Braintree; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

uncapped commission structure

24 days annual leave

Bank holidays extra days

CareMiles discounts

Job summary

CareCo HQ in Braintree is seeking a Customer Sales Team Leader to drive revenue by leading a team of Customer Sales Advisors and delivering outstanding customer service.

You will mentor staff, achieve daily KPIs, handle escalations, and ensure sales processes comply with policies. A strong sales background and people leadership are essential for this role.

We offer uncapped commission, generous annual leave, parking on-site, and support for professional development.

Qualifications

• Experience leading customer sales teams.
• Proven ability to coach and mentor staff.
• Strong KPI and targets drive.
• Excellent customer service and communication.
• Ability to learn new systems quickly.

Responsibilities

• Act as an ambassador for CareCo, providing the very best customer service at all times
• Support and lead a team of Customer Sales Advisors, ensuring targets and KPI's are achieved
• Deal with manager escalation calls and emails
• Process customer sales in line with call compliance requirements
• Monitor the volume of calls and assist to support the sales floor
• Liaise with third-party suppliers ensuring any issues are dealt with

Skills

Leadership & coaching

Sales skills

Customer service

KPI achievement

Communication skills

Tools

CRM software

MS Office

Job description

Salary: £32,455 per annum
Contract: Permanent
Hours: Full time, 40 hours per week over 5 days
Shifts: Rota over 7 days of Monday to Saturday, 08:00 – 17:00 / 09:00 – 18:00, Sunday 10:00 – 16:30
Location: CareCo HQ, Braintree

At CareCo, we make every day easier for people. As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them.

Our Customer Sales Team Leaders are responsible for driving revenue through their teams’ performances by using effect sales methods, applying expert product knowledge, and ensuring all policies and procedures are followed accordingly.

As a Customer Sales Team Leader, you will:

• Act as an ambassador for CareCo, providing the very best customer service at all times
• Support and lead a team of Customer Sales Advisors, ensuring all targets and KPI's are achieved
• Deal with manager escalation calls and emails
• Process customer sales in line with call compliance requirements
• Monitor the volume of calls and assist to support the sales floor
• Liaise with third-party suppliers ensuring any issues are dealt with

About You

To be considered for the position of Customer Sales Team Leader, you will need:

• Previous experience within a Team Leader/Management position in a similar environment.
• Excellent sales skills with the ability to mentor and teach others to better their sales techniques.
• Motivated and driven to achieve KPIs and targets on a daily basis, with the ability to translate this enthusiasm to those within your team.
• Exceptional customer service skills demonstrated through previous work experience
• Excellent listening, verbal and written communication skills with the ability to adapt based on the individual
• An empathetic, caring and patient approach
• Computer/IT proficiency, with the ability to learn and master our computer systems

About Us

At CareCo we celebrate our people — their milestones, their growth, and the everyday moments that matter. Our benefits are built to support your life, not just your work. As a Customer Sales Team Leader, we’ll offer you:

• Access to our uncapped commission structure
• 24 days annual leave (plus bank holidays), with extra days when you stick with us
• Option to buy and sell annual leave
• Access to CareMiles, our exclusive staff benefits platform with discounts and cashback on various brands
• Life-event vouchers to celebrate milestones such as welcoming a new baby or getting married
• Employee loyalty rewards, including holiday vouchers
• Free on-site parking
• Driving lesson contribution to help you learn to drive*
• Employee Assistance Programme for 24/7 confidential support
• Life insurance
• Free annual flu jab
• Annual eye test contribution
• Employee referral scheme – earn £500 for referring a friend
• Reimbursement of professional membership related to your role

We are proud to be a Disability Confident Employer which helps to employ, support and develop disabled people in the workplace.

*Eligibility for benefits based on length of service