Customer Sales Advisor (Part-Time)

People First; Exeter; Hybrid; GBP 12,000 - 14,000; Part time

Benefits offered by this job

34 days holiday

Life & Medical Insurance

Wellness programmes

Pension scheme

Long service awards

Discount scheme

On-site parking

Casual dress

Cycle to work

Learning & development

Hybrid working

Job summary

Taking Care Group in Exeter is seeking a Customer Sales Advisor for a part-time role (15–17.5 hours weekly). You will handle warm sales leads, process payments, and identify opportunities for additional products while balancing empathy and customer care.

The role offers hybrid working with potential home days after probation. A supportive, family-oriented culture values staff and customers, along with a realistic bonus scheme.

Qualifications

• Experience in telephone/conversational selling and working in a call centre environment for 1+ years.
• Ability to handle warm leads and convert into sales while maintaining empathy.
• Ability to work to targets and KPIs and provide excellent call quality.

Responsibilities

• Handle proactive calls to meet business needs and targets.
• Process customer payments and manage follow-up tasks according to KPIs.
• Order collateral for prospective clients and maintain up-to-date product knowledge.
• Conduct pre-agreed follow-up calls and perform related admin tasks.
• Identify opportunities and address customer concerns using emotional intelligence.

Skills

Telephone selling

Call centre experience

B2C sales

Teamwork

Targets/KPIs

Microsoft Office

Emotional intelligence

Education

GCSE level education

Tools

Microsoft Office

Job description

Join a Team That Makes a Difference Every Day

Are you from a customer sales background, motivated, caring and enthusiastic and keen to learn?

Working Hours: 15 to 17.5 hours per week, exact working pattern to be discussed at interview

Location: Exeter

Salary: £11,743.83 (15 hours) 13,701.14 (17.5 hours)

We have an exciting opportunity to join our sales team as a Customer Sales Advisor.

This is a permanent, part time position offering between 15 and 17.5 hours per week between Monday to Friday. A realistic bonus potential of £2,057 or £2,400 per annum, plus a company performance bonus.

After successfully completing probation and training, you may have the opportunity to work from home on some days. At Taking Care, we believe in smart working, allowing our team to balance their time between home and the office in a way that suits them, their team, and our customers.

Caring for our customers is central to everything we do. We take pride in our work and the service we provide, fostering a supportive and family-oriented culture that values both our staff and customers.

About the Customer Sales Advisor role:

We are seeking individuals to join us in our growth ambitions and help people live happy, independent lives with our life-saving services. As part of the Taking Care Group, we offer around-the-clock support to nearly 100,000 people.

Your role will involve processing and converting incoming and outgoing warm sales leads through various channels, and taking payments as needed. This is not about hard selling; it’s about understanding the customer’s needs and identifying opportunities for additional products and services.

You will be selling our products to vulnerable clients, ensuring they receive the best solutions for their personal needs. Experience working with vulnerable customers and familiarly with medical terms and conditions would be advantageous. You must demonstrate empathy, patience, and a friendly attitude towards our customers.

A typical day in the life of a Customer Sales Advisor includes:

• Handling calls proactively and efficiently to meet business needs
• Achieving personal and performance targets
• Maintaining excellent call quality
• Processing customer payments
• Ordering collateral for prospective clients and following up as per KPIs
• Completing pre-agreed follow-up calls
• Performing administrative tasks
• Conducting additional or follow-up outbound calls as required
• Keeping up-to-date with product knowledge and key benefits to ensure customer needs are met during sales
• Identifying and maximizing opportunities
• Using emotional intelligence to address customer concerns and keep them engaged in the sales process
• Developing and maintaining competencies and skills through our Learning Management System (LMS)

Development and Training:

• GCSE level education

Experience:

• Experience in telephone/conversational selling and working in a call centre environment for 1+ years
• B2C and conversational selling experience
• Teamwork to achieve goals
• Targets/KPIs
• Call quality assessments
• Addressing concerns to drive sales
• Proficiency in Microsoft Office Packages

Skills:

• Time management and multi-tasking
• Flexibility and adaptability to change
• Excellent telephone manner
• Ability to work to targets/KPIs

This role requires a Basic DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What we offer

• 34 days holiday which is inclusive of bank holidaysand your birthday off!
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme
• Learning and Development Opportunities
• Hybrid Working - You may have the opportunity to apply to work from home on some shifts after completing six months' service. Please note that this benefit does not apply to all roles

Interview ID Requirements

If invited to interview, you will be required to bring original identification documents to support right to work checks and pre-employment screening. This may include a valid passport, birth certificate, driving license and/or proof of address. Failure to provide the requested documentation may result in your interview being postponed or your application not progressing further in the recruitment process.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Linhay HouseLinhay Business ParkAshburtonDevonTQ13 7UPUnited Kingdom