Customer Care Administrator

Fawkes and Reece; Alderley Edge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Fawkes and Reece is recruiting a Customer Care Administrator for an office-based role in Cheshire. Reporting to the Customer Care Manager, you will handle essential administrative duties for the team and help maintain filing systems and databases.

You will liaise with internal and external contacts, monitor the department inbox, book and follow up defect works, and support cost monitoring. The role requires good MS Office skills and a professional telephone manner.

Qualifications

• Experience in an administration/secretarial role.
• Proficient with MS Office and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Strong time management and ability to manage multiple priorities.
• Ability to multitask and work under pressure.
• Team player with a professional manner in dealing with customers.
• Excellent telephone skills.

Responsibilities

• Work closely with the Customer Care Manager to ensure administrative tasks are completed efficiently.
• Perform general departmental administration tasks as required.
• Manage and maintain filing systems and databases.
• Liaise with internal and external customers to ensure smooth information flow.
• Monitor costs incurred by the department.
• Ensure efficient processing of documents within Company systems and time frames.
• Monitor the Customer Care inbox and respond to emails effectively.
• Liaise with nominated subcontractors as needed.
• Make courtesy calls to new and existing customers to book and follow up defect works.

Skills

MS Office

Written English

Professional correspondence

Time management

Multitasking

Team player

Telephone skills

Communication skills

Tools

MS Office Suite

Job description

Reference: SSCCAAE_1787322643
Posted: August 21, 2026

A leading house builder have a requirement for a Customer Care Administrator to join their team based in Cheshire.

Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Monitoring the Customer Care inbox to ensure emails are dealt with effectively
• Liaising with nominated subcontractors
• Making courtesy calls to new and existing customers to book and follow up defect works

Skills and experience required:

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

The company are offering a competitive salary and package. Please note this role is an office based role.