Customer Services Administrator

Allscreens Nationwide Ltd; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Allscreens Nationwide Ltd in Shrewsbury is seeking a Customer Services Administrator to be the first point of contact for clients. You will answer calls and respond to routine enquiries, directing more complex issues to the right colleagues.

This role offers an entry path within the business, with opportunities to undertake qualifications to support progression, and a supportive team focused on professional service.

Qualifications

• Excellent customer service skills.
• Keen to learn and support colleagues and clients to high standards.
• Entry point into the business with opportunities to obtain qualifications for progression.

Responsibilities

• Answer calls and respond to routine client enquiries, directing complex issues to the appropriate person.
• Use mail merges to deliver general correspondence to clients and leaseholders.
• Assist in preparing and responding to client, contractor and customer communications via telephone, e-mail, fax or letter.

Skills

Customer service

Job description

We are currently supporting our prestigious client who are looking for a Customer Services Administrator to join their well-established company in Shrewsbury. In this role, you will be the first point of contact for customers calling into the business. The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails. For more complex issues, to direct calls or emails to the appropriate person.

Your responsibilities will be:

• Whilst the following provides a description of the tasks to be undertaken by the Customer Services Administrator, there will be requirements for the individual to undertake some other duties that are essential to the smooth running of the office. These must be mutually agreed between the Administrator and the Team Leader.
• To use mail merges to deliver general correspondence to clients and leaseholders.
• To work with the Department Head or Branch Manager and Team Managers in the preparation of and responses to, all client, contractor and customer communications whether by telephone, e-mail, fax or letter.
• To process, scan, photocopy and file documents as required.
• To assist in uploading documentation to the various internal systems.
• To maintain and update the diary of appointments for the Department Manager or Branch Manager and team managers, inspection checklists, notes of client meetings.
• Under the direction of the individual Managers, to organise and issue works orders for routine maintenance such as cleaning, gardening and other low risk maintenance.
• To liaise with other departments to obtain or provide information relating to the portfolio.
• To attend internal meetings as required.
• To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head or Branch Manager.
• To be courteous and professional in all dealing with clients, customers, contractors and general public
• To be punctual at all times and ensure that you are dressed in accordance with the Dress Code
• To be an active team member; contributing to the motivation and achievements of the department or branch.

Requirements

To be considered for this excellent opportunity, we are looking for a bright and enthusiastic individual who has excellent customer service skills. Working in a professional service environment, we need someone who is keen to learn and support colleagues and clients to the highest of standards. Whilst some people enjoy working in this specific role, this can be an excellent entry point into the business where you can undertake specific qualifications that can help you progress into higher level roles in the business. This client is usually open to paying for these qualifications to help you grown further in the company.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.