Customer Care Administrator

Fawkes & Reece London; Alderley Edge; On-site; GBP 21,000 - 27,000; Full time

Job summary

Fawkes & Reece London is seeking a Customer Care Administrator to join our Cheshire-based team. You will support the Customer Care Manager with a range of administrative duties, manage filing systems and databases, and liaise with internal and external contacts to ensure a smooth flow of information.

The role requires attention to detail, the ability to multi-task, and excellent telephone skills. It is an office-based position with a competitive salary and benefits package.

Qualifications

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

Responsibilities

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Monitoring the Customer Care inbox to ensure emails are dealt with effectively
• Liaising with nominated subcontractors
• Making courtesy calls to new and existing customers to book and follow up defect works

Skills

Administration experience

MS Office proficiency

Written English

Time management

Multitasking

Team player

Telephone skills

Professional correspondence

Tools

MS Office

Job description

Customer Care Administrator

A leading house builder have a requirement for a Customer Care Administrator to join their team based in Cheshire.

Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Monitoring the Customer Care inbox to ensure emails are dealt with effectivelyLiaising with nominated subcontractors
• Making courtesy calls to new and existing customers to book and follow up defect works

Skills and experience required

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

The company are offering a competitive salary and package. Please note this role is an office based role.