Customer Care Coordinator: Admin & Communications

Allscreens Nationwide Ltd; Alderley Edge; On-site; GBP 20,000 - 25,000; Full time

Job summary

Allscreens Nationwide Ltd in Cheshire seeks a Customer Care Administrator to support the Customer Care Manager with administrative duties in an office-based role.

You will manage filing systems, liaise with customers and subcontractors, monitor inbox, process documents, and help book defect works. Strong MS Office skills and good written English are essential.

The role requires multitasking, time management, and teamwork to deliver a professional service.

Qualifications

• Experience in an administration/secretarial role.
• Proficient with MS Office and strong written English.
• Ability to produce professional correspondence unaided.
• Excellent time management and ability to manage multiple priorities.
• Able to multitask and work accurately under pressure.
• Team player with a professional and courteous manner.
• Excellent telephone skills.

Responsibilities

• Work closely with the Customer Care Manager to handle administrative tasks.
• Perform general departmental administration as required.
• Manage and maintain filing systems and databases.
• Liaise with internal and external customers to ensure smooth information flow.
• Monitor costs incurred by the department.
• Process documents within Company systems in set time frames.
• Monitor the Customer Care inbox and respond to emails.
• Liaise with nominated subcontractors.
• Make courtesy calls to book and follow up defect works.

Skills

MS Office proficiency

Written English

Time management

Multi-tasking

Team player

Telephone skills

Professional correspondence

Admin/secretarial experience

Job description

Allscreens Nationwide Ltd in Cheshire seeks a Customer Care Administrator to support the Customer Care Manager with administrative duties in an office-based role.

You will manage filing systems, liaise with customers and subcontractors, monitor inbox, process documents, and help book defect works. Strong MS Office skills and good written English are essential.

The role requires multitasking, time management, and teamwork to deliver a professional service.