Customer Care Administrator

Allscreens Nationwide Ltd; Alderley Edge; On-site; GBP 20,000 - 25,000; Full time

Job summary

Allscreens Nationwide Ltd in Cheshire seeks a Customer Care Administrator to support the Customer Care Manager with administrative duties in an office-based role.

You will manage filing systems, liaise with customers and subcontractors, monitor inbox, process documents, and help book defect works. Strong MS Office skills and good written English are essential.

The role requires multitasking, time management, and teamwork to deliver a professional service.

Qualifications

• Experience in an administration/secretarial role.
• Proficient with MS Office and strong written English.
• Ability to produce professional correspondence unaided.
• Excellent time management and ability to manage multiple priorities.
• Able to multitask and work accurately under pressure.
• Team player with a professional and courteous manner.
• Excellent telephone skills.

Responsibilities

• Work closely with the Customer Care Manager to handle administrative tasks.
• Perform general departmental administration as required.
• Manage and maintain filing systems and databases.
• Liaise with internal and external customers to ensure smooth information flow.
• Monitor costs incurred by the department.
• Process documents within Company systems in set time frames.
• Monitor the Customer Care inbox and respond to emails.
• Liaise with nominated subcontractors.
• Make courtesy calls to book and follow up defect works.

Skills

MS Office proficiency

Written English

Time management

Multi-tasking

Team player

Telephone skills

Professional correspondence

Admin/secretarial experience

Job description

A leading house builder have a requirement for a Customer Care Administrator to join their team based in Cheshire.

Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently
• Perform general departmental administration tasks as and when required to meet the needs of the department
• Manage and maintain relevant filing systems and databases
• Liaise with internal and external customers/contacts to ensure a smooth flow of information
• Monitor costs incurred by the department
• Ensure effective and efficient processing of documents through Company systems, working within set time frames
• Monitoring the Customer Care inbox to ensure emails are dealt with effectively
• Liaising with nominated subcontractors
• Making courtesy calls to new and existing customers to book and follow up defect works

Skills and experience required:

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage a number of priorities
• Ability to multi-task, and work efficiently and accurately under pressure
• Team players who are supportive of colleagues
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

The company are offering a competitive salary and package. Please note this role is an office based role.