Customer Assistant - Visual Merchandiser

Marks and Spencer plc (UK); City of Westminster; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading UK fashion retailer is seeking a Customer Assistant - Visual Merchandiser in Central London. The role involves maintaining exceptional visual merchandising standards, collaborating with a team to execute displays, and ensuring compliance with the brand's guidelines. Candidates should have at least 2 years of experience in a similar role and possess a strong attention to detail. This position offers a dynamic work environment with flexible hours.

Qualifications

• Minimum of 2 years' experience as a Visual Merchandiser in a fashion retail brand.
• Strong understanding of layout and VM principles.
• Ability to handle products effectively.

Responsibilities

• Assist with VM presentation of your area.
• Execute and maintain excellent VM standards.
• Deliver exceptional aesthetic standards by following guidelines.

Skills

Visual merchandising

Product handling

Attention to detail

Organization and planning

Trend awareness

Commercial acumen

Job description

Customer Assistant - Visual Merchandiser - Central London Area - London, Greater London

Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.

All the details

Work Pattern: A full work pattern will be discussed with successful candidates at the interview stage of their application.

Responsibilities

• Work as part of a larger team to assist with the VM presentation of your area.
• Execute and maintain exciting and enticing VM for our customers delivering excellent VM standards.
• Excellent understanding and delivery of the M&S Way ensuring compliance to all processes involved.
• Deliver exceptional aesthetic standards by ensuring execution of the VM guidelines with a focus on outfit building, product handling and excellent layout execution with the VM principles.
• Complete floor walks throughout the day to check and maintain visual standards of departments and best-selling products.
• Handle fast moving products and re‑merchandise ensuring inspirational and cohesive at all times, even when product sells out or is left pre-sales.
• Placement of new lines across the store.
• Implementation of launches across the store, working within a close-knit cross‑functional team, where the visual merchandising and presentation plays an integral role in the overall result.
• Execute all in‑store marketing and maintain all signage, branding including ordering, installation of marketing and schemes delivering consistent standards and principles.
• Regularly perform comparative ‘shops’ of new and inspirational places to maintain an understanding and awareness of competition.
• Comply with Health & Safety standards, policies and procedures, demonstrating good standards in regard to your tools, equipment and environment.

Qualifications

• Hands‑on experience as a Visual Merchandiser with knowledge on product handling, VM principles and in‑store marketing.
• Minimum of 2 years' experience as a Visual Merchandiser in a fashion retail brand with ability to product handle, deliver displays, and VM principles that follow the VM guidelines.
• Strong understanding of layout, product handling, outfit building, colour balance and lighting and knowledge of VM principles.
• Develop excellent product knowledge by following M&S guidelines, trends and being aware of our competitor's activity.
• Attention to detail: strong eye for detail ensuring delivery of exceptional presentation standards.
• Precision in arranging mannequin groupings and displays, ensuring M&S brand consistency.
• Passionate about visual displays, with an understanding of their importance in a retail environment.
• Organisation & Planning: Execute launches, seasonal campaigns across your departments, be organised and proactive, multi‑task, prioritise and work to tight deadlines while maintaining excellent attention to detail.
• Trend Awareness & Commercial Acumen: Understanding what drives sales, knowing how to attract customer attention and influence what customers buy.
• Flexibility to work varied hours (early mornings, overnight setups). Ability to lift, climb ladders, move displays.