Customer Assistant - Shift Lead - Woking

Marks and Spencer; Woking; On-site; GBP 24,000 - 28,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to oversee the fill operations and ensure a sales-ready floor.

You will coordinate resources across shifts, coach colleagues, and play a key role in opening/closing the store, maintaining a safe, clean and welcoming environment for customers.

The role emphasizes customer service, teamwork, and adherence to M&S behaviours and standards.

Responsibilities

• Lead the fill operation to deliver a sale-ready salesfloor.
• Coordinate resources to serve, sell and fill during shifts.
• Lead the floor in the absence of the Colleague Manager.
• Allocate resources for the opening and closing of the store.
• Coach colleagues on One Best Way to drive productivity.
• Ensure quick, smooth payment experiences.
• Ensure daily operational processes run on time.
• Coordinate the team to keep store clean, safe and well-presented.
• Foster a great, inclusive team atmosphere.
• Model excellent Customer Service.
• Model M&S behaviours and Colleague expectations.
• Support Colleague Managers by sharing observations to raise performance.
• Support nearby stores if required.
• Be a key holder and respond to call-outs.
• Handle opening/closing tasks: vehicles, temperatures, helpdesk logs, cash handling, and TSL compliance.

Job description

Summary

Team Support Manager

All the details

Work Pattern:
Week One:
Sunday: 11:00-19:00
Tuesday: 13:00-21:00
Wednesday: 13:00-21:00
Thursday: 14:00-22:00
Friday: 13:00-21:00

Week Two:
Monday: 13:00-21:00
Tuesday: 13:00-21:00
Wednesday: 13:00-21:00
Friday: 13:00-21:00
Saturday: 13:00-21:00

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.