Customer Assistant - Shift Lead - Ashtead Simply Food

Marks and Spencer; Ashtead; On-site; GBP 21,000 - 25,000; Full time

Job summary

Marks & Spencer in Ashtead is seeking a proactive frontline colleague to lead the fill operation and ensure the floor is ready to trade. You will coordinate resources for serve, sell and fill, and act as key holder when required.

You will model exceptional customer service, keep the store clean and safe, and support nearby stores as needed. This is a hands-on role that starts early mornings and requires reliability, team focus, and a positive attitude.

Qualifications

• Experience in a busy retail environment preferred.
• Ability to lead operational tasks during opening hours.
• Awareness of health and safety and loss prevention.

Responsibilities

• Lead the fill operation and prepare the sales floor.
• Coordinate resources to serve, sell and fill.
• Ensure a clean, safe and well-presented store.
• Provide excellent customer service and role model company behaviours.
• Support colleagues and nearby stores when required.
• Assist with opening and closing tasks, including cash handling.

Skills

Customer service

Team coordination

Cash handling

Flexibility

Job description

All the details

Work Pattern

Week One

• Sunday: 04:45-12:45
• Monday: 04:45-12:45
• Wednesday: 14:00-22:00
• Thursday: 14:00-22:00
• Friday: 14:00-22:00

Week Two

• Monday: 14:00-22:00
• Tuesday: 14:00-22:00
• Wednesday: 14:00-22:00
• Friday: 04:45-12:45
• Saturday: 04:45-12:45

Under 18 disclaimer

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.